Savvy expert experienced in troubleshooting computer software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
IT Trainee
FIS Global
Chennai
02.2022 - Current
Set up and maintained production & QA servers.
Installed, configured and maintained computer systems and network connections.
Assisted with development of UI Path , MasterCard , RSA , Outlook application setup to fulfill program completion requirements. etc.
Maintained current software licenses and patched applications to stay up-to-date with latest features.
Logging tickets in Service now for bit9 access , Proxy whitelisting URL's , Firewall connections , Server build that includes production and development environment , Change ticket for production modification
Created user accounts and assigned permissions.
Diagnosed and troubleshot hardware, software and network issues.
Researched and identified solutions to technical problems.
Infrastructural work in both on prem and Cloud related technologies(AWS & terraform) in RPA(Automation Project)
Education
B. TECH - IT
Anna University
Chennai, Tamil Nadu
09.2018 - Current
Jaigopal Garodia Vivekananda Vidyalaya
Chennai , Tamilnadu
05.2017 - 05.2018
Jaigopal Garodia Vivekananda Vidyalaya
Chennai , Tamil Nadu
04.2015 - 03.2016
Skills
TECHNICAL SKILLS & TOOLSundefined
Certification
Google IT Automation using Python – Coursera 2022
Accomplishments
Worked on various Payments LOB related RPA Automation project and recognized as best Infra engineer.
Collaborated with team of 5 in the development of RPA projects( IPAY , Chargeback , EBT Government).
Collaborated with team and reduce the cost of File transmission by exploring into different technologies ( Move IT in production VM'S)