Summary
Overview
Work History
Education
Skills
Details
Certification
Timeline
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Siddhartha Das

AWS Application Support Engineer
Kolkata

Summary

Dedicated and experienced AWS Application Support Analyst with extensive knowledge of engineering principles, theories, specifications, and standards. Bringing leadership, drive, and over eleven years of experience to the table. Proven track record of finishing complex tasks, resolving customer queries, high priority ticket within SLA. Committed to identifying issues and achieving solutions to increase safety, functionality, and aesthetics. Automated critical application monitoring with the help of AWS cloud Watch Alarms, SNS services. Analyzed Cloud watch logs and fixed the issue in case of any lambda failure(Step function). Coordinated with the Development team and Deployed the Code changes in Production and Non Production environment with the help of Git/GitHub and Jenkins. AWS Database used RDS Aurora PostgreSQL(SQL) and Dynamo DB(No SQL).

Overview

12
12
years of professional experience
2
2
Certifications
3
3
Languages

Work History

AWS Application Support Engineer

TCS
03.2022 - Current
  • Created a dashboard in Service Now that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management
  • Created a comprehensive knowledge base article of application-related issues, enabling faster resolution times for customers
  • Monitored system performance to identify and address potential issues before they impacted customers
  • Coordinated with Development team and deploy the changes in Production as well as non production environment using GitHub and Jenkins
  • Analyzed business operations and identified areas of improvement in various AWS tool like EC2 , Lambda , resulting in a 30% reduction in operational costs
  • Actively participated in many ad hoc activity to help the project to achieve the goal.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Participated in product development discussions, providing valuable input on application design and functionality improvements.
  • Delivered high-quality application updates using agile methodologies to ensure continuous improvement.

Production Support Analyst

TCS
04.2017 - 03.2022
  • Developed comprehensive documentation to support knowledge transfer among team members, reducing reliance on specific individuals.
  • Implemented regular backup procedures as well as disaster recovery plans ensuring minimal loss during unexpected events.
  • Managed change requests efficiently to minimize disruptions to ongoing production processes while maintaining high-quality standards.
  • Participated in periodic audits carried out by internal or external parties achieving consistently satisfactory results.

Quality Assurance Analyst

TCS
04.2013 - 04.2017
  • Contributed to seamless project handoffs between teams by providing clear documentation of testing results and recommendations for improvements.
  • Developed custom test scripts tailored specifically to each application''s unique requirements, resulting in more accurate assessments of performance capabilities.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.

SAP CRM Specialist

TCS
04.2012 - 03.2013
  • Implemented proactive measures for maintaining data quality, by conducting regular audits and implementing data validation rules for CRM entries.
  • Safeguarded sensitive customer information, maintaining strict adherence to industry compliance standards within the CRM system architecture.

Education

BCA(H) -

University Of Burdwan
04.2001 -

HS(Science) -

West Bengal Council of Higher Secondary Education
04.2001 -

Madhyamik -

West Bengal Board of Secondary Education
04.2001 -

Skills

Amazon AWS

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Details

Kolkata, India, +919475717700, sdas81697@gmail.com

Certification

AWS Certified Developer Associate

Timeline

AWS Certified Developer Associate

09-2023

AWS Certified Cloud Practitioner

06-2022

AWS Application Support Engineer

TCS
03.2022 - Current

Production Support Analyst

TCS
04.2017 - 03.2022

Quality Assurance Analyst

TCS
04.2013 - 04.2017

SAP CRM Specialist

TCS
04.2012 - 03.2013

BCA(H) -

University Of Burdwan
04.2001 -

HS(Science) -

West Bengal Council of Higher Secondary Education
04.2001 -

Madhyamik -

West Bengal Board of Secondary Education
04.2001 -

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Siddhartha DasAWS Application Support Engineer