Siddhartha Das
Bengaluru
Summary
13 Years of rich experience in After Sales Operations skilled in operations Management , Dealer Management ,Dealer Development , Customer Care Operations .Clear understanding of task and motivated to learn, grow and excel in automotive industry
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Territory Parts & Service Manager
Hyundai Motor India ltd
6 2016 - Current
- Manage and Support After Sales Operations as Key Account Manager
- Managing over 7000 repair orders per month with Tier 1 cities and 15 outlets
- Improving efficiency of manpower through planned Skill Development Program's
- Enhancing Customer Satisfaction by Implementing strategic SOPs
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Responsible for Dealer Profitability Monitoring through data analytics and SAR optimization
- Resolve escalated customer complaints and develop countermeasure tools to avoid reoccurrence
- Continuously review service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Area Incharge Service
HMSI, Honda Motorcycles and Scooter India Ltd
12.2012 - 06.2017
- Responsible for defining Business Goals for Dealerships including Networks and ensure adherence.
- Accountable for Customer Retention at Workshop by promoting Value Added Services viz. AMC, EW, EHA etc. thereby generating Business Revenue for both Company and Dealership.
- Execute promotion of Standard Parts & Engine Oil in workshops and endeavor to achieve all Business Targets
- Responsible to Adhere and Monitor all Service Operating Procedures, Processes and System are inline at Dealership with Company’s requirement.
- Monitoring and Improvement of Quality Parameters Dealer Evaluations, Customer Satisfaction Index, Post Service Follow-ups etc. eventually improving Customer Satisfaction
- Analyze current market potential and appoint New Networks, basis service demand & revenue forecasting.
Area Service Manager
Subros India Ltd
11.2011 - 12.2012
- Looking after North – East India region
- Improve Service Business by increasing service coverage ratio
- Organise service camps ,rcc camps
- Improve service business by achieving monthly spare parts target
- Improve service infrastructure
- Increase service networks, prepare layouts of networks
- Reduce customer complaints,
- Implemented systems and procedures to increase sales.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Design Quality Engineer
Subros Ltd
12.2009 - 04.2011
- Design Verification through drawing checking
- Defining Spec for testing of various AC components and child parts
- Product design improvement to reduce field complaints
- Root cause analysis of failures in field and production line
Education
B.E - Mechanical Engineering
NIT Agartala
Agartala 05.2005 - 05.2009
High School -
Netaji Vidyapth English Medium School
Tripura 06.2003 - 04.2005
Skills
Complaint Handling
undefinedAccomplishments
Won the prestigious BR Ambedkar from the President of India and National Scholarship for acadmeic excellence
Developed the Heater Core for TATA NANO
Documented and resolved Tata Safari Air conditioning Distribution Issue
Succesfully comissioned 24 Authorised Service Networks in a calender Year in HMSI
Succesfully acheived best TPSM award for taking initiave in digital promotions of HMIL
Trainings Undergone
1) Statistical Process Analysis
2) PFMEA
3) DFMEA
4) GD &T
5) 7 QC Tools
Timeline
Area Incharge Service
HMSI, Honda Motorcycles and Scooter India Ltd
12.2012 - 06.2017
Area Service Manager
Subros India Ltd
11.2011 - 12.2012
Design Quality Engineer
Subros Ltd
12.2009 - 04.2011
B.E - Mechanical Engineering
NIT Agartala
05.2005 - 05.2009
High School -
Netaji Vidyapth English Medium School
06.2003 - 04.2005
Territory Parts & Service Manager
Hyundai Motor India ltd
6 2016 - Current
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