SIDDHARTHA DUTTA
Bengaluru
Summary
Dynamic leader with extensive experience at Epsilon, driving IT strategy and operational governance. Proven track record in digital transformation and business intelligence, enhancing decision-making and client satisfaction. Skilled in stakeholder engagement and resource allocation, delivering impactful results in complex, cross-functional initiatives. Results-driven professional with extensive experience in business operations and change management. Known for delivering strategic insights and fostering collaboration across teams to enhance decision-making and drive process improvements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, Business Operations
Epsilon
Bengaluru
05.2022 - Current
- Lead the Business Intelligence function enabling executive visibility across delivery, finance, and operations
- Drive IT strategy, operational governance, and budget controls using analytics platforms
- Deliver timely insights supporting cost optimization, utilization improvement, and delivery performance
- Partner with senior leaders across MarTech products and services to improve decision quality
- Publicis Groupe
Program Manager, Strategic Programs Office
Epsilon
Bengaluru
02.2018 - 05.2022
- Led enterprise-wide strategic programs focused on transformation and process modernization
- Managed complex cross-functional initiatives improving IT service delivery and scalability
- Enabled innovation and sustained client satisfaction through structured program governance
- Publicis Groupe
CRM Platform Leader / Unit Head, Enterprise & Group IT
Ericsson
India
08.2013 - 02.2018
- Headed the global CRM portfolio supporting 10,000+ sales and marketing users
- Led a 30+ member senior technical team across geographies
- Migrated CRM from Microsoft Dynamics 365 to Salesforce CRM and Marketo
- Contributed to enterprise digital transformation initiatives sponsored by the Group CIO
Principal Consultant, Business Consulting Group
Infosys
04.2003 - 07.2013
- Trusted advisor to global clients across financial services, manufacturing, retail, logistics, and healthcare
- Led consulting engagements spanning IT strategy, delivery, operations, and deal engineering
- Managed multi-country delivery teams across India, US, UK, Europe, and APAC
Education
MBA - Marketing & Information Systems
XLRI
Jamshedpur, India04-2003
Bachelor of Engineering - Electronics
Nagpur University
Nagpur, India03-2001
Skills
- IT Strategy & Operations
- Business intelligence
- Operational governance
- Strategic planning
- Change management
- Digital transformation
- Problem solving
- Team leadership
- Client engagement
- Decision making
- Stakeholder engagement
- Budget management
- Resource allocation
- Information technology management
- Industry knowledge
- Financial analysis
- Business Operations
- Data Analytics
- CRM & MarTech Platforms
- Program & Portfolio Management
- Digital Transformation
- People Leadership
- Stakeholder Management
- Business planning
Certification
- TOGAF 9.1 Certified
- Lean & Agile
- ITIL Foundation
- Salesforce Marketing Cloud
- Cloud Computing (Foundation)
Personal Information
Title: Director, Business Operations
Languages
- Hindi
- English, Full Professional
- Hindi, Full Professional
Timeline
Director, Business Operations
Epsilon
05.2022 - Current
Program Manager, Strategic Programs Office
Epsilon
02.2018 - 05.2022
CRM Platform Leader / Unit Head, Enterprise & Group IT
Ericsson
08.2013 - 02.2018
Principal Consultant, Business Consulting Group
Infosys
04.2003 - 07.2013
MBA - Marketing & Information Systems
XLRI
Bachelor of Engineering - Electronics
Nagpur University