Travelling
SIDDHARTHA GHOSAL
IT Professional
Hyderabad,TG
Summary
Dedicated and results-driven professional with a deep commitment to acquiring and sharing knowledge. Extensive experience in coaching, mentoring, vendor partnership, and supervision, consistently demonstrating the ability to successfully execute key responsibilities. Strong leadership skills, excelling at making informed decisions and fostering effective relationships with stakeholders at all levels of the organization. Expertise in people management repeatedly recognized, highlighting the ability to drive team success and achieve outstanding results.
Overview
2025
2025
years of professional experience
2010
2010
years of post-secondary education
3
3
Languages
Work History
Manager of Operations
Accenture Solutions Pvt.Ltd
1 2021 - Current
- Lead 17 team leads, managing 6+ workflows and 200+ headcount, with a focus on retention, talent development, and process evolution
- Drive business growth through strategic decision-making, budget forecasting, and client relationships
- Ensure compliance with internal policies and industry standards, maintaining exceptional quality and customer service
- Managed teams of 37+ members, providing training, coaching, and support for process improvement and automation
- Collaborated with clients, drove initiatives, and worked on continuous improvement projects, including FMEA and risk management
- Worked closely with clients, managed orders, and mentored new joiners on SAP modules
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
Team Lead
Accenture Solutions Pvt. Ltd.
01.2015 - 01.2021
- Company Overview: 9+ years of experience in BPO and technology industries
- 9+ years of experience in BPO and technology industries
- Proficient in MS Office, with excellent communication, leadership, and organizational skills
- Proven track record of dedication, versatility, and stakeholder management
Associate
On Process Solutions Pvt. Ltd.
08.2013 - 12.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase client satisfaction and engagement.
- Supported clients through change management processes related to new SAP implementations or major upgrades.
- Helped the clients with creating SAP POs for several countries to setup their new contact centers.
Associate
Wipro
09.2010 - 08.2013
- Maintained organized documentation of completed work, ensuring easy access to historical records for future reference or audits.
- Participated in regular training sessions to stay current on industry trends, improving personal expertise and job performance.
- Collaborated with cross-functional teams to gather relevant data, enhancing the quality of analysis and reporting.
Education
Bachelor of Arts -
CALCUTTA UNIVERSITY
HSC - undefined
KENDRIYA VIDYALAYA
SSC - undefined
KENDRIYA VIDYALAYA
Skills
Leadership
Public Relations
Quality control and assurance
Data management and integrity
Recruitment activity management
Coaching and training
Problem-solving
Customer service
Analytical thinking
Decision-making
Time management
Inventory management
References
Available on request.
Interests
Reading
Geo Politics
Timeline
Team Lead
Accenture Solutions Pvt. Ltd.
01.2015 - 01.2021
Associate
On Process Solutions Pvt. Ltd.
08.2013 - 12.2014
Associate
Wipro
09.2010 - 08.2013
HSC - undefined
KENDRIYA VIDYALAYA
SSC - undefined
KENDRIYA VIDYALAYA
Manager of Operations
Accenture Solutions Pvt.Ltd
1 2021 - Current
Bachelor of Arts -
CALCUTTA UNIVERSITY
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