Siddhartha Misra
Ghaziabad
Summary
I am a dynamic professional completed my studies in hotel management and catering. I am enriched with 19 years of successful experience in generating and building relationships, managing projects from concept to completion and coaching individuals to success. Skilled in building cross functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. An adaptable and transformational leader with an ability to work independently, creating effective presentation, and developing that further establish organizational goals and best in hospitality management. I will add value for all business development activities of the food industry, its growth in smooth relation with sustainable clients, other organizations, team and management. Managing and identifying reliable and financially sound organizations HoReCa/Institution and contribute towards higher market presence across the country. Handlling the most prestigious accounts like IRCTC, Haldiram's, Wow Momo, Taj Group, Marriott Group, Accor Hotels, Leela Group, Premium Plaza, Encalm, TFS, HMS, Jio Mart, Metro CC, Zomato Hyperpure to name a few. Making multi cuisine restaurants, QSRs, MTs and Travel Retail a highlight of the business development. Business enhancements of more than 50 accounts across the country, over 20 million a month revenue. Working on sustainable partnership with major brands like Rebel Foods, PVR, Sodexo, Compass, Haldirams. Identifying potential opportunities and adding newer portfolios in Ho-Re-Ca segment. Formulating and implementing the market strategy for the assigned areas. Generate higher revenues in existing account through better business proposition and focus on margin target achievement.
Overview
20
20
years of professional experience
Work History
General Manager- Sales (HoReCa)
Lavazza-Fresh & Honest Coffee Limited
New Delhi
11.2023 - Current
- Analyzing existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization. Managing a team of 16 area sales managers.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients like hotel and restaurant chain- Taj, Oberoi, Hyatt, Marriott, Leela, Lemon Tree, Subway, Cafe Delhi Heights,Paul's, Burger King Cafe to name a few.
- Mitigated business risks by working closely with staff members and assessing performance.
- Establish a robust network of channel partners across the country.
- Recruited, interviewed and hired qualified staff for open positions.
- Managing and planning events and shows for business promotion and customer engagement.
Key Accounts Head
Yash Pakka Limited-CHUK
Delhi
01.2023 - 08.2023
- Managing and identifying reliable and financially sound organizations HoReCa/Institution and contribute towards higher market presence across the country
- Handlling the most prestigious accounts like IRCTC, Haldiram's, Wow Momo, Taj Group, Marriott Group, Accor Hotels, Leela Group, Premium Plaza, Encalm, TFS, HMS, Jio Mart, Metro CC, Zomato Hyperpure to name a few
- Making multi cuisine restaurants, QSRs, MTs and Travel Retail a highlight of the business development
- Business enhancements of more than 50 accounts across the country, over 20 million a month revenue
- Working on sustainable partnership with major brands like Rebel Foods, PVR, Sodexo, Compass, Haldirams
- Identifying potential opportunities and adding newer portfolios in Ho-Re-Ca segment
- Formulating and implementing the market strategy for the assigned areas
- Generate higher revenues in existing account through better business proposition and focus on margin target achievement.
National Key Accounts Manager- Hospitality
Reliance Retail Limited
New Delhi
04.2022 - 12.2022
- Managing and identifying reliable and financially sound organizations HoReCa/Institution and contribute towards higher market presence across the country
- Managing a team 50+ KAMs and KAEs and work closely with them for training and development
- Responsible for achieving monthly and yearly targets
- Handles the most prestigious accounts like IRCTC, Oberoi Group, Taj Group, ITC Group, Leela Group, Premium Plaza, TFS, HMS to name a few
- Making multi cuisine restaurants, QSRs and Travel Retail a highlight of the business development
- Business enhancements of more than 800 accounts across the country, over 150 million a month revenue
- Identifying potential opportunities and adding newer portfolios in Ho-Re-Ca segment
- Formulating and implementing the market strategy for the assigned areas
- Bridging the gap between HO and Regions to help achieving team's target
- Generate higher revenues in existing account through better business proposition and focus on margin target achievement.
Business Development Head- Hospitality
Fresh and Honest Café LTD- LAVAZZA
New Delhi
08.2018 - 04.2022
- Managing and identifying reliable and financially sound organizations for supply of coffee beans and machines to HoReCa and institution articles and contribute towards higher market presence
- Handling most prestigious accounts like Oberoi, Taj, ITC, Marriotts, Hyatt, Leela to name a few
- Identifying new business opportunities by cracking ReCa market, travel retail and cinemas
- Handles a team of 6 Key Accounts Managers and Executives
- Responsible for achieving monthly and yearly targets
- Business enhancements of more than 700 accounts across the zone, over 2 CR a month revenue
- Generate higher revenues in existing account through better business proposition
- Sales forecasting and budgeting for the key accounts to drive profitability
- Regular review of contract to analyze financial for any pending accounts receivables
- Create Strategies for contract pricing and monitor profit movement of key accounts
- Liaise between operations, service and customer to achieve higher customer satisfaction
- Market intelligence and competitor analysis
- Mapping potential areas in the market, utilizing market research information to develop selling strategies in these areas
- Managing PAN INDIA project champ position for Cinemas and Alternate channel development.
Zonal Sales Manager- North Zone
Metro Cash & Carry India Pvt. Ltd
New Delhi
08.2015 - 07.2018
- Managing and identifying reliable and financially sound organizations for supply of approx 250 HoReCa and institution articles and contribute towards higher market presence
- Handled the most prestigious accounts like IRCTC, Oberoi Group, Taj Group, ITC Group, Leela Group to name a few
- Making multi cuisine restaurants a highlight of the business development
- Handles a team of 24, Department Managers, Key Accounts Managers and Executives
- Responsible for achieving monthly and yearly targets.
Business Manager
Sarson Restaurants & Hotels Pvt Ltd
Kolkata
01.2014 - 07.2015
- Worked as Manager Operations food and beverage
- Managed independently the day to day operations of 2 restaurants, full F&B service operations of Royal Calcutta Golf Club and one outdoor catering unit
- Was responsible for new store opening
- Both in terms of property acquisition and making the store or restaurant operational
- Achieving the sales target for the month and year
- Detailed analysis of PNL statement, thus making business profitable
- Managed direct and indirect team of about 150 employees.
Area Manager
Domino's Pizza, Unit of Jubilant Food Works Ltd
Kolkata
01.2012 - 12.2013
- As an Area Coach, managed independently the day to day operations of 7 stores
- Had opened 5 new stores in one financial year
- Implementing new ideas in terms of operations and ensure all SOP are followed
- Follow up on the stock inventory and the wastage control
- Maintaining food cost as per SOP
- Managing the staff members and training them for daily operations and processes
- Building customer relationship to make single user a repeat guest
- Keeping a tab on the indent
- Delegating the daily, weekly and monthly jobs to the store managers and keep constant follow ups
- Achieving the sales target for the month and year
- Detailed analysis of PNL statement, thus making stores profitable
- Managing direct and indirect team of about 130 employees.
Restaurant Manager
Red Cherry Hospitality
Kolkata
01.2010 - 12.2011
- Worked as Restaurant Manager of NEWS and Buzz Court
- Implementing new ideas in terms of menu planning and food promotions
- Maintaining the stock inventory and the wastage control
- Managing the staff members and training them for daily operations and processes
- Building customer relationship to make single user a repeat guest
- Indenting management for the restaurant
- Delegating the daily jobs to the assistant mangers and keep constant follow ups
- Achieving the sales target for the month and year
- Menu engineering, P&L Statement, food cost control.
Asst Department Manager Fresh Foods
Metro Cash & Carry Pvt Ltd
Kolkata
12.2007 - 12.2009
- Worked as Asst Department Manager, however performed the duties of the department manager in his
absence - Has successfully taken part in the opening of the Kolkata Store.
- Has been allocated to play the dual role for assisting and entertaining the Gold and Silver customers.
- Besides managing the fresh food department also leads a separate team to handle the Priority Customers
- Managing the staff members and training them for daily operations and processes.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Outlet In-Charge
The Oberoi Grand
Kolkata
12.2003 - 12.2007
- Outlet In-charge for Banquets, Bar, Pool Bar, In Room Dining and All Day Dining Restaurant
- Independently managed the outlets
- Managed the asset inventory of the aforesaid outlets
- Maintained detailed record of full bar inventory
- Implementation of new service styles
- Initiating and implementation of new menu for promotions
- Worked closely with F&B manager for planning
- Making duty roaster for the outlet team members and delegating work
- Responsible for the training & grooming of new F&B service team members.
Education
Hotel Management -
Hotel Management & Catering Technology
01.2004
Business English Communication -
British Council
01.2002
ISC -
Intermediate
01.2001
ICSE -
Secondary
01.1999
Skills
- Highly skilled in menu design, maintaining high level of sanitation and cleanliness, resolving operational issues & completion of projects in timely manner
- Strong organizational, communication & team building skills Accepts challenges & greatly commended for positive approach towards corrective criticism
- Innovative thinking and updated knowledge needful business planning
- Productivity Talent management Analytically driven and oriented Intercultural sensitivity and language skill
- Coaching and training to junior team
- Strategy and program management
- Client coordinating management and support
- Time management with quality work
- Team management and Reporting
- Efficiency management
- Working in Collaboration with people and handling of diverse teams Leadership skills
- P&L Management
Accomplishments
- Awarded for achieving highest ever sale number in December for year 2018,2019 and 2021 at Lavazza.
- Awarded for bagging contract of Maharaja's Express- the most elite train run by IRCTC in the country.
- Selected as the Personal Butler for Mr. P R S Oberoi during most of his visit at The Oberoi Grand. Managed the State Banquet for the Bar Council of West Bengal, in the honour of Padma Vibhushan Dr. S. Banerjee.
- Played first division cricket at the CAB U19 and U21 level league.
- During the course of job received several letters and accolades from employers. "Letter of Congratulation" from the General Manager for making SBI Balance Sheet Signing a gala success.
- Organized & managed the HoReCa Food & Beverage Promotion (Aahar) and HPMF/ NRAI.
- Was awarded the National Award for customer centricity in Metro cash & carry for the month of May 2016.
- Received award for ranking 2nd in first year and 1st in second year in the college.
Personal Information
Date of Birth: 04/18/82
Languages
- Bengali
- English
- Hindi
Hobbies and Interests
- Playing chess
- Attending Seminars & Webinars
- Exploring new places
- Cocktail making
Timeline
General Manager- Sales (HoReCa)
Lavazza-Fresh & Honest Coffee Limited
11.2023 - Current
Key Accounts Head
Yash Pakka Limited-CHUK
01.2023 - 08.2023
National Key Accounts Manager- Hospitality
Reliance Retail Limited
04.2022 - 12.2022
Business Development Head- Hospitality
Fresh and Honest Café LTD- LAVAZZA
08.2018 - 04.2022
Zonal Sales Manager- North Zone
Metro Cash & Carry India Pvt. Ltd
08.2015 - 07.2018
Business Manager
Sarson Restaurants & Hotels Pvt Ltd
01.2014 - 07.2015
Area Manager
Domino's Pizza, Unit of Jubilant Food Works Ltd
01.2012 - 12.2013
Restaurant Manager
Red Cherry Hospitality
01.2010 - 12.2011
Asst Department Manager Fresh Foods
Metro Cash & Carry Pvt Ltd
12.2007 - 12.2009
Outlet In-Charge
The Oberoi Grand
12.2003 - 12.2007
Hotel Management -
Hotel Management & Catering Technology
Business English Communication -
British Council
ISC -
Intermediate
ICSE -
Secondary
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