Siddhartha Panapakam
Hyderabad
Summary
An Entrepreneur - Owner and Proprietor of The Waffle Garden Cafe, Hyderabad with a committed go getter mind set in strategic planning and customer service, successfully achieving over 70% customer retention during the Cafe tenure and handling all the operations from setting up and successfully running the establishment.With hands-on experience in both the technical front working and generating report and also arriving on results after analysis to directly interacting with Guests and handling them with utmost empathy, I ensure that my role in the organisation would be very useful and multi faceted with a excellent combination of Technical and Personal touch to the table.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Owner/Sole Proprietor
Entrepreneur
Hyderabad
2019.12 - 2025.11
- Developed a strategic business plan with extensive market research which includes a Unique Selling Proposition and brand theme.
- Proactively managed all the pre-opening logistics starting from the overall idea, furniture, kitchen equipment, area surveillance, customer targeting and much more.
- Actively participated in building the entire menu and creating the recipes in home along with my Spouse who is also the Chef de Cuisine.
- Took all the responsibilities of conducting interviews and recruitment staff.
- Adhered to maintain all the Legal Documentation intact.
- Efficiently handled many VIP Guests including persons from Entertainment Industry.
- Succeeded in having a high customer retention rate more than 70% which indeed was very helpful for overall success of the business.
- Identified new opportunities leading to expansions in menu and experience.
- Succeeded in negotiating with suppliers to enhance smoother operations.
- Coordinated training programs for staff to enhance skills and service delivery.
- Developed Marketing Campaigns and also took the responsibility as a Digital Creator also in creating some ideas for the social media handles.
- Maintained customer relationship in all the scenarios for enhanced experience to the guests.
- Hosted Events and Shoots to increase brand awareness and customer engagement.
Lead Data Analyst
Data Intensity
Hyderabad
2017.03 - 2018.07
- Developed tools which brought down the existing work time by more than 60%.
- Meticulously prepared the final Data files and delivered to the Client on-time with error rate as near as negligible.
- Maintained all the quality checks intact to enhance reliability of analytic outcomes.
- Managed database administration tasks to optimize data storage and retrieval efficiency.
- Prepared a well documentation of the research and process and have given training sessions to the team.
- Mentored and monitored the team under me on best practices in data analysis and techniques.
Software Engineer
Tech Mahindra
Hyderabad
2011.07 - 2014.01
- Formulating front and backend for Microsoft CRM customer with the successful rollout of 3 Production Deployments.
- Understanding the business requirements of clients and working according to that integrating the Development and Support Teams.
- In this period I also had the opportunity to work for Microsoft India and successfully implemented a workflow which brought down the time and manpower.
- Hands-on experience on the CRM sales cycle from Lead Generation to Account creation, Database development, Generation and analysis of Power BI reports.
Education
MBA - Operations Management
Universal Business School
Mumbai, India 2014.07 - 2016.07
Bachelor in Technology - Electronics And Communications Engineering
Chaitanya Engineering College
Visakhapatnam, India 2007.05 - 2011.08
Sri Chaitanya Junior College
VisakhapatnamSkills
- Strategic planning
- Leadership
- Adaptability
- Eloquent
- Passion
- Customer service
- Negotiation
- Patience
- Skill Development
- Social Media Planning
- Flexibility
- Goal oriented
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Certification
- Persuing "Mastering Hotel Financials" Certification powered by Coursera
- Certificate of Excellence in UBS for Academics
Accomplishments
- Successful in handling VIP Guests during the Cafe tenure and organising Parties and Shoots successfully.
- Achieving a high customer retentiion rate.
- Keeping the Food Wastage to a very minimal level.
- Awardee of Employee of the Quarter during my tenure in Data Intensity
- Bagged first prize for the Case Blazer competition(50 hour extensive Case Study Competition).
- Recieved Dean Letter of Certificate for consecutive years 2015 and 2016.
Hobbies
- Personally got a name as a trip planner among friends and family members
- Interested in travelling and staycations
- Keen observation of all the aspects during travel
- Also Enjoy watching movies and discussions regarding the same
Timeline
Owner/Sole Proprietor
Entrepreneur
2019.12 - 2025.11
Lead Data Analyst
Data Intensity
2017.03 - 2018.07
MBA - Operations Management
Universal Business School
2014.07 - 2016.07
Software Engineer
Tech Mahindra
2011.07 - 2014.01
Bachelor in Technology - Electronics And Communications Engineering
Chaitanya Engineering College
2007.05 - 2011.08
Sri Chaitanya Junior College