Siddhartha Sharma
Associate Manager (MIS)
Thane
Summary
I’m an Associate Manager with a wide range of skills in customer service, operations, and managing people. I excel at quickly adapting to different roles and making positive changes right away. My goal is to improve how things run, motivate the team, and help the company become a leader in the market.
Overview
11
11
years of professional experience
Work History
Associate Manager
Lodha Group
04.2024 - Current
- Prepared Daily Bank MIS Reports: Generated comprehensive Daily Bank MIS reports for management use, ensuring timely analysis and submission of plant MIS to the management team.
- Provided Support to Team Members: Assisted team members with process-related queries, managed escalations, and offered general support to ensure smooth operations and team efficiency.
- Managed SAP Operations: Oversaw overall operations, including payment collections and reconciliations, utilizing SAP Basis for efficient financial management.
- Assisted with Administrative Tasks: Supported administrative functions such as hiring support staff, verifying and processing vendor bills, and managing payments.
- Handled Inventory Management: Responsible for effective inventory management and coordinated activities across departments, including operations, procurement, and accounts.
Senior Executive
Lodha Group
5 2022 - 03.2024
- Preparation and management of daily MIS reports across the project. Management of administrative works on an assigned site/project.
- Assisting sales support staff with daily tasks and adhering to company policies.
- Keeping legal and compliance documentation up to date. Preparation of add-hoc reports on a daily, weekly, and yearly basis as required by management.
- Responsible for inventory management and keeping track of daily walk-ins and visits.
- Create booking IDs based on the deal terms and maintain all lead records in Sales Force.
Customer Relations Manager
Azuro by SquareYards
02.2021 - 05.2022
- Overall property management starts from onboarding, quarterly inspections, rent payment follow-ups, service & maintenance & more.
- Reviewed reported data and analyzed findings to support process improvements.
- Solved problems proactively, Implemented standard solutions, as well as develop customized approaches.
- Supported business development team with administrative and tactical assistance.
- Legal and compliance documentation.
Senior Executive
Nestaway Technologies Private Limited
11.2018 - 06.2020
- Supervising the overall daily operations for PAN India – House Onboarding, Offboarding and it includes Service & Maintenance, Customer grievance, Revenue generation, Material management & Vendor compliance.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maximized coverage by carefully allocating resources, setting schedules, and delegating assignments.
- Responsible for the property inspection & audits.
- Decreased vendor pricing, improved processes and reduced redundancies through audit and market survey
Customer Support Team Lead
Crescent Payments Private Limited
06.2015 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, and emails and monitored 15 to 20 people's performance as per the company policies.
- Responsible for all kinds of banking transactions such as deposits, withdrawals chargebacks, bitcoins, and more. “Transaction Review” i.e GBP, USD EURO.
- Maintain the SLA of Tickets to reduce the wait time of customers as well as the adherence of escalations matrix.
Customer Support Agent
Vodafone India Limited
12.2014 - 05.2015
- Maintained accurate and current customer account data with manual forms processing digital information in CRM system.
- Cross-trained and provided backup for customer service managers.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Conferred with customers about concerns with products or services to resolve problems and upselling.
Field Sales Associate
Reliance Communication
09.2013 - 08.2014
- Respond promptly to customer inquiries through telephone and electronically.
- Maintained records related to sales, returns, and inventory availability.
- Maintained organized, presentable merchandise to promote continuous sales.
Education
MBA - Marketing
Tilak Maharashtra Vidyapeeth
BBA -
Integral University
Skills
Team Management
Operational Improvement
Vendor Management
Data Management
Problem Solving
Languages
Hindi
English
Singing, Cricket
Enjoy performing and exploring various music genres.
Passionate about playing and following the sport.
Timeline
Associate Manager
Lodha Group
04.2024 - Current
Customer Relations Manager
Azuro by SquareYards
02.2021 - 05.2022
Senior Executive
Nestaway Technologies Private Limited
11.2018 - 06.2020
Customer Support Team Lead
Crescent Payments Private Limited
06.2015 - 06.2017
Customer Support Agent
Vodafone India Limited
12.2014 - 05.2015
Field Sales Associate
Reliance Communication
09.2013 - 08.2014
Senior Executive
Lodha Group
5 2022 - 03.2024
MBA - Marketing
Tilak Maharashtra Vidyapeeth
BBA -
Integral University
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