Summary
Overview
Work History
Education
Skills
Academicaccomplishments
Technicalskillsandaccomplishments
Additionalcoursework
Voluntaryexperience
Timeline
Generic

Deepali Guha

Nashville

Summary

Experienced trainer and curriculum developer in the banking industry, with a proven track record of successfully managing a team. Skilled in clear articulation, problem-solving, adaptability, and interpersonal communication. Transitioned to working with children with learning disorders and seeking to build a career in Special Education.

Overview

22
22
years of professional experience

Work History

Remedial Teacher

Freelance Assignments
Hyderabad
03.2020 - 06.2023
  • Worked with children (primary grades) on a one-on-one basis focusing on Phonological Awareness, Phonemic Awareness, Reading, Vocabulary, Spelling, Comprehension, Basics of Math and Handwriting.

Trainer

Accurate Computer Practice Centre & Educational Institution
Kolkata
07.2013 - 12.2017
  • Worked with primary grade children in Reading, Spelling, Writing and academic subjects; conducted spoken & written English training for young adults; designed training modules and assessed candidates for job interviews.

Faculty

ICICI Manipal Academy (IMA), Manipal University
Bangalore
04.2011 - 04.2013
  • Accountable for probationary officers’ Soft Skills and Behavioral training; ensured continuous development of training content and guided officers on projects.

Training Manager

ICICI Bank, Phone Banking
Hyderabad
08.2002 - 06.2007
  • Spearheaded a team of trainers for new product, process and refresher training; initiated projects for performance measures and organized employee engagement workshops.

International Assignment
London
01.2004 - 04.2004
  • Assigned to set up branch operations and processes; dealt with customer queries and assisted in account opening.

Senior Executive (Customer Service)

DTDC Ltd.
05.2001 - 06.2002
  • Handled customer queries and complaints; settled claims and coordinated with branches.

Training Quality & Content In-charge

ICICI Bank, Phone Banking
Hyderabad
  • Involved in e-learning module creation & audit for different skills; standardized training content & methodologies.

Trainer - Product, Process and Soft Skills

ICICI Bank, Phone Banking
Hyderabad
  • Trained probationary officers on products, processes, CRM tools, and soft skills; designed and implemented audit mechanisms.

Content Writer

ICICI Bank, Phone Banking
Hyderabad
  • Developed e-learning modules for multiple bank products and standardized training content.

Education

Post-Graduate Diploma (PGD) in Comprehensive Management of Children with Learning Disorders -

Spastics Society of Karnataka
Bangalore, India
01.2010

Post Graduate Diploma in Business Administration (PGDBA) in HR & Insurance -

Siva Sivani Institute
Hyderabad, India
01.2001

Bachelor of Commerce (BCom) (Professional) -

St. Francis Degree College for Women
Hyderabad, India
01.1999

Skills

  • Working with children (primary grades) with diverse needs and learning abilities
  • Soft Skills & Behavioral Training
  • Spoken & written English training for adults and children
  • Development of training modules
  • Presentations & delivery guidance
  • Products, processes & Customer Relationship Management (CRM tools) training

Academicaccomplishments

  • Topped the exam (with a score of 100%) at the end of the ‘Certification in Dyslexia Teaching Level’ program.
  • Topped the exam (with a score of 100%) at the end of the foundation course in Specific Learning Disorder - The Perceptive & Cognitive Teacher.
  • First Rank in Certificate Course in Early Childhood Education (ECE).
  • First Rank in PGDBA (HR & Insurance) and overall second in the institute.

Technicalskillsandaccomplishments

  • MS Office (PowerPoint, Word & Excel)
  • Achieved the ‘Key Performer’ Award for best initiative in process improvement – (ICICI Bank – 2007)
  • Recognized for best performance in the ‘Development Exercise on Writing’ (ICICI Bank – 2005)
  • Rewarded with the ‘Rising Star’ Award (ICICI Bank – 2004)

Additionalcoursework

  • Certification in Dyslexia Teaching Level, Maharashtra Dyslexia Association, Mumbai, India, 12/01/21, 03/31/23
  • The Perceptive & Cognitive Teacher – A Foundation Course in Specific Learning Disorder, Maharashtra Dyslexia Association, Mumbai, India, 2021
  • Certificate Course in Early Childhood Education (ECE), Spastics Society of Karnataka, Bangalore, India, 2009

Voluntaryexperience

  • Spastics Society of Karnataka, Bangalore, India, 01/01/09, 02/28/11, Worked with children in primary grades who had learning difficulties in areas of Spelling, Writing, Reading and Math.
  • Parikrma Humanity Foundation School, Bangalore, India, 09/01/07, 12/31/08, Worked with children from disadvantaged communities to help them improve their English under the Multi Lit program.

Timeline

Remedial Teacher

Freelance Assignments
03.2020 - 06.2023

Trainer

Accurate Computer Practice Centre & Educational Institution
07.2013 - 12.2017

Faculty

ICICI Manipal Academy (IMA), Manipal University
04.2011 - 04.2013

International Assignment
01.2004 - 04.2004

Training Manager

ICICI Bank, Phone Banking
08.2002 - 06.2007

Senior Executive (Customer Service)

DTDC Ltd.
05.2001 - 06.2002

Training Quality & Content In-charge

ICICI Bank, Phone Banking

Trainer - Product, Process and Soft Skills

ICICI Bank, Phone Banking

Content Writer

ICICI Bank, Phone Banking

Post-Graduate Diploma (PGD) in Comprehensive Management of Children with Learning Disorders -

Spastics Society of Karnataka

Post Graduate Diploma in Business Administration (PGDBA) in HR & Insurance -

Siva Sivani Institute

Bachelor of Commerce (BCom) (Professional) -

St. Francis Degree College for Women
Deepali Guha