Adobe RoboHelp
Siddharthan TR
Senior Technical Writer
Chennai,TN
Summary
Results-driven professional with 6+ years of experience in technical documentation, process documentation, and knowledge management within enterprise technology environments. Proven ability to support operational processes, develop clear and standardized documentation, and collaborate with cross-functional teams to improve workflow efficiency. Strong expertise in organizing complex information, maintaining documentation accuracy, and supporting process standardization initiatives. Proficient in MS Office, documentation platforms, and collaboration tools. Currently pursuing an MBA in International Business Management, bringing a strategic and process-focused approach to business operations.
Overview
7
7
years of professional experience
9
9
Certifications
3
3
Languages
Work History
Technical Writer II
Bentley Systems
07.2024 - Current
- Specializing in creating clear, concise, and user-friendly documentation for Bentley Systems' software solutions.
- Working closely with cross-functional teams, including developers, product managers, and UX designers, to ensure accuracy and relevance in technical communications.
- Developing comprehensive guides, tutorials, and help documentation that enhance user experience, and drive operational efficiency.
- Translating technical jargon into accessible language for both novice users and industry professionals.
- Exploring new technologies and methodologies to enhance documentation standards, and exceed user expectations.
- Contributing to projects that revolutionize infrastructure design, construction, and operation, globally.
- Providing training materials and support documentation to facilitate user onboarding and ongoing education.
- Quality Assurance: Ensuring all documentation meets Bentley Systems' high standards for accuracy, clarity, and usability.
- Fostering collaboration and knowledge-sharing within the Bentley Systems community through engaging technical content.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Participated in usability testing to understand user pain points, then addressed these issues through improved documentation and tutorial content.
- Streamlined internal processes by creating detailed standard operating procedures for various departments.
- Ensured all documentation complied with industry standards and legal requirements.
Process Analyst (Business Operations Specialist)
McAfee
09.2022 - 06.2024
- Understood Support Business Needs and Enhancing Processes: Identifying opportunities to improve processes and procedures based on support business requirements, leading to streamlined operations and enhanced efficiency.
- Managed Multiple Projects in a Fast-Paced Environment: Demonstrating proficiency in effectively managing multiple projects concurrently within a fast-paced, deadline-driven environment, optimizing resource allocation and project timelines.
- Documented Complex Processes: Employing advanced procedural writing techniques and process flow diagrams to document intricate processes comprehensively and accurately.
- Maintained Process Documentation Lifecycle: Managed the complete lifecycle of process documentation, from initial conception through periodic reviews to eventual removal, ensuring documentation remained relevant and up-to-date.
- Participated in Business Governance and Change Management: Played a key role in business governance and change management initiatives, contributing insights and recommendations to drive organizational improvements, and adapt to evolving business landscapes.
- Collaborated with Program Management: Fostering open communication and collaboration with Program Management to provide timely updates on project statuses, milestones, and risks.
- Served as the External Communications Point of Contact, acting as the primary contact for external communications and handling inquiries from customers or stakeholders.
- Volunteered as Acting Scrum Master: Volunteered to serve as an acting Scrum Master for internal projects, facilitated Agile ceremonies such as sprint planning, daily stand-ups, and retrospective meetings.
- Coordinated Agile Meetings: Facilitated Agile meetings, including sprint planning, retrospective meetings, and daily stand-ups, to promote transparency, collaboration, and alignment within project teams.
Technical Writer
Agilysys
07.2022 - 09.2022
- Authored various user documentation: created user manuals, context-sensitive online help, UI text, screen tips/tool tips, installation guides, release documents, and training content for software implementers, end-users, and system administrators.
- Drafted Internal Technical Documents: Produced a wide array of internal technical documents, including requirement specifications, design documents, API documents, software integration documents, SOWs, SOPs, and use cases.
- Performed document review and editing: Reviewed and edited technical documents for accuracy, clarity, and grammar, ensuring adherence to established standards and guidelines.
- Maintained Documentation Repository: Maintained and updated user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures, and other related materials to reflect changes and updates.
- Content Development Based on Feedback: Developed content based on customer feedback, incorporating suggestions, and addressing user needs to enhance product usability.
- Collaborated on Process Development: Collaborated with internal teams to develop processes and procedures for software applications, ensuring alignment with organizational objectives, and industry best practices.
- Ensured compliance with regulatory requirements and industry standards, while maintaining consistency in documentation style and format across all materials.
- Provided technical support to internal stakeholders, offering guidance on documentation best practices, and assisting with queries related to technical content.
Associate Technical Writer
06.2021 - 07.2022
- Wrote User Manuals, context sensitive online Help, UI text, screen tips/tool tips, Installation guides, Release documents and training content for software implementers, end-users, and system administrators.
- Experience in writing various internal technical documents such as Requirement specifications, Design documents, API documents, Software Integration Documents, SOWs, SOPs, Use cases.
- Review product user interfaces and related product components to ensure usability and to enforce quality and consistency of design and text.
- Knowledge of Document development life cycle (DDLC), SDLC, Agile methodology, Scrum, Version Control system and Project management tools (JIRA).
Analyst
Capgemini
05.2019 - 06.2021
- Knowledge of Software Development Lifecycle (SDLC) and Agile Methodologies: Demonstrated proficiency in SDLC, Agile methodology, and Scrum practices, ensuring projects adhered to established frameworks and timelines.
- Familiarity with Document Development Processes: Possessed conceptual knowledge of Document Development Life Cycle (DDLC), including structure authoring, single sourcing, DITA, topic-based authoring, context-sensitive help, and XML.
- Document Component Creation Expertise: Exhibited the ability to create various components in documents such as cover pages, styles, table of contents (TOC), table of figures (TOF), index, headers and footers, navigations, tables, flowcharts, and screenshots, ensuring comprehensive and visually appealing documentation.
- Adherence to Documentation Standards: Maintained adherence to Microsoft Style Guides and Information Mapping principles, ensuring consistency, readability, and searchability of documents, thereby enhancing user experience and comprehension.
Education
MBA - International Business
Loyola College
Chennai, India 04.2001 -
Bachelor's degree - Aeronautical
GKM College of Engineering & Technology
05-2017
Skills
Project management expertise
Continuous improvement mindset
API documentation proficiency
Subject matter expert interviews
Editing and proofreading
Process documentation
Documentation management
Software documentation
Teamwork and collaboration
Excellent communication
Time management abilities
Software
Oxygen XML Editor
Miro
ClickUp
Arobortext Editor
Confluence
Notion
MadCap Flare
Certification
Miro for UX: Brainstorming and Collaboration
Contact
- Siddharthan96vtm@gmail.com
- Www.linkedin.com/in/siddharthan-tr (LinkedIn)
Timeline
Technical Writer II
Bentley Systems
07.2024 - Current
Process Analyst (Business Operations Specialist)
McAfee
09.2022 - 06.2024
Technical Writer
Agilysys
07.2022 - 09.2022
Associate Technical Writer
06.2021 - 07.2022
Analyst
Capgemini
05.2019 - 06.2021
MBA - International Business
Loyola College
04.2001 -
Bachelor's degree - Aeronautical
GKM College of Engineering & Technology