Siddhartha Shankar Behera
Tarini Vihar, Kapaleswar, Choudwar Cuttack Odisha
Summary
A responsible and challenging position that will allow me to explore my abilities, skills and sense of dedication towards my duties with a sole aim of seeing the progress of the organization.
Overview
6
6
years of professional experience
Work History
Relationship Manager
ICICI BANK LTD
BHUBANESWAR
08.2022 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Achieved 4 times customer service award for Best Service Excellence
Assistant Branch Sales Manager
BAJAJ FINSERV LTD
Pathalgaon, Jashpur Chhattisgarh
11.2020 - 03.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Researched new products and services to drive revenue and support short and long term strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Resolved customer complaints to maintain high level of satisfaction.
Sales Executive
BAJAJ FINSERV LTD
Cuttack
04.2018 - 11.2020
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- After all these i have promoted as Assistant branch sales manager on november 2018
Education
Bachelor of Science - B.Sc ITM
RAVENSHAW UNIVERSITY
CUTTACK06-2016
Intermediate in Science - PCMB
SSD MAHAVIDYALAYA
GURUDIJHATIA CUTTACK06-2013
CBSE -
MODERN PUBLIC SCHOOL
CUTTACK03-2011
Skills
- Inbound Call Management
- Self Motivation
- Problem-Solving
- Multitasking
- Customer Relationship Management (CRM)
- Issue Resolution
- Banking
Accomplishments
- Achieved 4 times awards under Best Service Excellence.
Languages
Odia
First Language
Odia
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
English
Proficient (C2)
C2
Hobbies
- Listening Music
- Interacting with friends
- Love to have tasty food at every corner of the city
- Love to travel
Strength
- Highly Motivated and eager to learn new things.
- Strong motivational and leadership skills.
- Ability to produce the best result in pressure solution.
- communicationmunication skills in written and verbak both
Profile
- Father's Name : Atulya Behera
- Mother's Name: Tilottama Behera
- Marital Status : Married
- Date of Birth : 16th Sep 1995
- Aadhar Card No : 6072-8269-4016
- Pan card No : BYIPB8880Q
- Gender : Male
- Religion : Hindu
- Nationality : Indian
Timeline
Relationship Manager
ICICI BANK LTD
08.2022 - Current
Assistant Branch Sales Manager
BAJAJ FINSERV LTD
11.2020 - 03.2022
Sales Executive
BAJAJ FINSERV LTD
04.2018 - 11.2020
Bachelor of Science - B.Sc ITM
RAVENSHAW UNIVERSITY
Intermediate in Science - PCMB
SSD MAHAVIDYALAYA
CBSE -
MODERN PUBLIC SCHOOL
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