Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies
Strength
Profile
Timeline
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Siddhartha Shankar Behera

Tarini Vihar, Kapaleswar, Choudwar Cuttack Odisha

Summary

A responsible and challenging position that will allow me to explore my abilities, skills and sense of dedication towards my duties with a sole aim of seeing the progress of the organization.

Overview

6
6
years of professional experience

Work History

Relationship Manager

ICICI BANK LTD
BHUBANESWAR
08.2022 - Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated customer feedback to identify areas of improvement in products or services offered.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Achieved 4 times customer service award for Best Service Excellence

Assistant Branch Sales Manager

BAJAJ FINSERV LTD
Pathalgaon, Jashpur Chhattisgarh
11.2020 - 03.2022
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Researched new products and services to drive revenue and support short and long term strategies.
  • Assisted sales team with completing customer transactions and managing issues.
  • Resolved customer complaints to maintain high level of satisfaction.

Sales Executive

BAJAJ FINSERV LTD
Cuttack
04.2018 - 11.2020
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • After all these i have promoted as Assistant branch sales manager on november 2018

Education

Bachelor of Science - B.Sc ITM

RAVENSHAW UNIVERSITY
CUTTACK
06-2016

Intermediate in Science - PCMB

SSD MAHAVIDYALAYA
GURUDIJHATIA CUTTACK
06-2013

CBSE -

MODERN PUBLIC SCHOOL
CUTTACK
03-2011

Skills

  • Inbound Call Management
  • Self Motivation
  • Problem-Solving
  • Multitasking
  • Customer Relationship Management (CRM)
  • Issue Resolution
  • Banking

Accomplishments

  • Achieved 4 times awards under Best Service Excellence.

Languages

Odia
First Language
Odia
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
English
Proficient (C2)
C2

Hobbies

  • Listening Music
  • Interacting with friends
  • Love to have tasty food at every corner of the city
  • Love to travel

Strength

  • Highly Motivated and eager to learn new things.
  • Strong motivational and leadership skills.
  • Ability to produce the best result in pressure solution.
  • communicationmunication skills in written and verbak both

Profile

  • Father's Name : Atulya Behera
  • Mother's Name: Tilottama Behera
  • Marital Status : Married
  • Date of Birth : 16th Sep 1995
  • Aadhar Card No : 6072-8269-4016
  • Pan card No : BYIPB8880Q
  • Gender : Male
  • Religion : Hindu
  • Nationality : Indian

Timeline

Relationship Manager

ICICI BANK LTD
08.2022 - Current

Assistant Branch Sales Manager

BAJAJ FINSERV LTD
11.2020 - 03.2022

Sales Executive

BAJAJ FINSERV LTD
04.2018 - 11.2020

Bachelor of Science - B.Sc ITM

RAVENSHAW UNIVERSITY

Intermediate in Science - PCMB

SSD MAHAVIDYALAYA

CBSE -

MODERN PUBLIC SCHOOL

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Siddhartha Shankar Behera