Siddharth Dash
Customer Care Specialist
Gurgaon
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Advatix (Client: TForce Logistics)
Gurgaon
10.2022 - Current
- Managing accounts, contracts and processing system orders and fulfilling booking, cancellations request and resolving customer's issues on real time.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinating with different departments and responding to customer needs through competent customer service and prompt problem-solving.
Customer Care Specialist
HCL Technologies (Client: Pearson VUE)
Noida
05.2019 - 09.2022
- Helped large volume of candidates by greeting and proctoring them on their online certification examination with positive attitude.
- Responded to candidate's technical issue and solving it on real time.
- Identified misconducts, proxy tester and revoking or eliminating fraud documents from candidate's profiles.
Fraud Prevention Analyst
Concentrix (Client: Onfido)
Noida
12.2018 - 04.2019
- Reviewed individual account's documents which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud. Worked with third-party vendors to access and analyze data and systems.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
Customer Service Associate
Interglobe Technologies (Client: Indigo Airline)
Gurgaon
09.2017 - 04.2018
- Offered advice and assistance to passengers, paying attention to satisfaction of special needs or wants of Indigo Airline passengers.
- Informed customers about special promotions and provided detailed information for various prices and services of Indigo Airline.
- Responded to customer calls and emails to answer questions about booking, rescheduling and cancellation of Indigo Airline reservation services.
Education
Bachelor of Commerce - Commerce
Manipal University Jaipur
Jaipur 06.2023 - Current
12th Arts - Senior Secondary Schooling
Nava Deep Vidya Mandir
Tinsukia 04.2011 - 04.2013
10th Secondary Schooling
Nava Deep Vidya Mandir
Tinsukia 01.2010 - 04.2011
Skills
Order fulfillment
CRM
Customer Relationship Management
Microsoft Office
International sales support
Lean Six Sigma White Belt
Fraud detection
Data Entry
Teamwork and Collaboration
Analytical and Critical Thinking
Product or Service support
Billing coordination
Account management
Certification
Lean Six Sigma White Belt.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Bachelor of Commerce - Commerce
Manipal University Jaipur
06.2023 - Current
Customer Care Specialist
Advatix (Client: TForce Logistics)
10.2022 - Current
Lean Six Sigma White Belt.
03-2022
Customer Care Specialist
HCL Technologies (Client: Pearson VUE)
05.2019 - 09.2022
Fraud Prevention Analyst
Concentrix (Client: Onfido)
12.2018 - 04.2019
Customer Service Associate
Interglobe Technologies (Client: Indigo Airline)
09.2017 - 04.2018
12th Arts - Senior Secondary Schooling
Nava Deep Vidya Mandir
04.2011 - 04.2013
10th Secondary Schooling
Nava Deep Vidya Mandir
01.2010 - 04.2011