SIDDHARTH SHARMA
Vrindavan Apartment, Flat No-A1 Upper Ground Plot Pvt No-1 And 2 Kharsa No- 710/1 MIN EXTENDED LAL D
Summary
Highly efficient Spanish Language Expert and Quality Analyst in Travel Agencies, well-established in fast-paced and challenging environments. Proficient in Excel and skilled at managing travel logistics, itineraries, and customer relations. Eager to learn and adept at applying new knowledge with skill and efficiency to drive operational success and business insights. Demonstrated ability to deliver accurate translations under tight deadlines, ensuring smooth international relations and project success.
Overview
2
2
years of professional experience
Work History
Spanish Language Travel Expert
AKVM Solutions Pvt. Ltd.
Gurugram
08.2024 - Current
- Managed and coordinated travel itineraries, ensuring a seamless experience for clients from start to finish.
- Provided expert recommendations on destinations, accommodations, and activities based on clients' preferences and needs.
- Handled client inquiries and concerns promptly, delivering exceptional customer service, and ensuring satisfaction.
- Established long-term relationships with customers based on data about preferences, behaviors, and purchases.
Spanish Language Quality Analyst
Farevia Private Limited
Gurugram
03.2023 - 03.2024
- Delivered high-quality travel services in Spanish, including assisting clients primarily from the U.S. market with itinerary planning, making reservations, and providing destination recommendations tailored to their preferences.
- Conducted thorough quality assessments of travel-related services, ensuring that all client communications, bookings, and services met company standards and client expectations.
- Applied Spanish language skills to resolve client issues, ensuring clear and effective communication for both Spanish-speaking and bilingual clients.
- Monitored and reviewed recorded calls from colleagues to ensure compliance with company standards, providing constructive feedback to improve service quality and customer interactions.
- Analyzed customer feedback and service performance, identifying areas for improvement, and collaborating with teams to implement quality improvements and enhance the overall client experience.
Education
Bachelor of Arts -
SGVU, Rajasthan
01-2025
A1.1 - B2.3 Level in Spanish -
INSTITUTO CERVANTES
01-2022
12th -
C.B.S.E
01-2012
10th -
C.B.S.E
01-2010
Skills
- Customer service
- Excellent communication and written skills in the Spanish language
- Microsoft Excel
- Analytical thinking
Languages Known
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Timeline
Spanish Language Travel Expert
AKVM Solutions Pvt. Ltd.
08.2024 - Current
Spanish Language Quality Analyst
Farevia Private Limited
03.2023 - 03.2024
Bachelor of Arts -
SGVU, Rajasthan
A1.1 - B2.3 Level in Spanish -
INSTITUTO CERVANTES
12th -
C.B.S.E
10th -
C.B.S.E
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