Siddhesh Bhargude

Delivered L1 and L2 operational support for CyberArk PAM environment, ensuring secure privileged account access and password management.

• Conducted user onboarding and offboarding processes, including safe creation and platform configuration for various systems.
• Performed daily health checks of CyberArk components, resolving service issues within defined SLA.
• Managed incidents and service requests through ServiceNow and Jira, ensuring thorough documentation and root cause analysis.
• Configured and maintained Password Upload Utility, PSM Connection Components, session recordings, and policy updates.
• Resolved CPM password rotation failures, platform mismatches, PSM connection errors, and vault replication issues.
• Collaborated with SOC team to analyze PAM-related security alerts and privileged activity monitoring reports.
• Assisted in incident response for suspicious access attempts and critical policy violations, ensuring compliance with security standards.

• Executed privileged account onboarding and conducted daily health checks for CyberArk PAM.
• Managed user lifecycle processes, including password rotations and compliance reporting.
• Resolved tickets efficiently to enhance operational continuity.
• Assisted in patching and upgrades to maintain system integrity.
• Supported integration of CyberArk with enterprise systems to bolster identity security.

• Managed privileged user access for clients including LIC, Yes Bank, and Poonawalla Fincorp across Windows, Linux, databases, and network systems.
• Conducted daily server health checks to ensure optimal performance.
• Handled privileged access requests and approvals efficiently.
• Monitored user sessions and managed multi-factor authentication (MFA).
• Participated in Disaster Recovery drills to enhance preparedness.
• Led L1 training sessions for internal teams and client stakeholders.
• Conducted PAM usage audits to strengthen security protocols.
• Collaborated with vendors for escalations and supported manual testing of PAM versions by reporting bugs.