Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Contact
Languages
Personal Information
Timeline
Generic

Siddhesh Kulkarni

Pune

Summary

Dynamic professional with a proven track record at UpGrad, excelling in operational strategy and team leadership. Adept at enhancing customer satisfaction and driving sales growth through data analysis and effective performance management. Recognized for implementing process improvements that elevated service delivery and fostered a positive environment for both clients and employees.

Overview

5
5
years of professional experience

Work History

Assistant Manager- Student Success (Operations)

UpGrad
Pune
02.2025 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Established processes for monitoring customer satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Implemented quality control measures to uphold company standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.

Assistant Manager- Sales

UpGrad
Pune
12.2024 - 01.2025
  • Coached and mentored team members on effective sales techniques.
  • Assisted in developing promotional materials to support marketing campaigns.
  • Managed day-to-day activities of a team of 8-10 employees.
  • Conducted regular performance reviews with staff to ensure goals were met.
  • Analyzed sales data and identified opportunities for improvement.
  • Identified areas for improvement in processes, systems, and procedures.
  • Developed and implemented sales strategies to increase customer base.

Sr. Admission Consultant

UpGrad
Pune
09.2022 - 12.2024
  • Generated sales through remote communication, closing deals and building client relationships.
  • Managed financial transactions, including invoicing and payroll, ensuring accuracy and compliance.
  • Enhanced student experience by facilitating communication and addressing concerns.
  • Resolved inquiries via online chat on university portals, troubleshooting issues efficiently.
  • Supported academic and personal development initiatives for students, fostering a positive environment.
  • Tracked expenses meticulously, maintaining financial integrity across various processes.
  • Built rapport with clients to drive sales growth and improve service delivery.

Consignee Sales Manager

International Marketing Corporation
Pune
09.2020 - 07.2022
  • Managed business-to-consumer sales to maximize product and service uptake.
  • Oversaw field sales operations within supply chain, optimizing distribution networks.
  • Provided leadership to teams, setting goals and allocating resources effectively.
  • Streamlined day-to-day operations, enhancing efficiency and ensuring smooth functioning.
  • Developed marketing strategies across digital and traditional channels to boost brand visibility.

Education

MBA - In marketing

SIOM, Pune University
Pune
06-2023

Graduation - BE in mechanical engineering

Sinhgad School Of Engineering
Pune
07-2021

HSC -

MJ College
Jalgaon
06-2017

SSC -

A.T.Z. Madhyamik Vidyalaya
Jalgaon, MH
06-2015

Skills

  • Software proficiency
  • Customer service
  • Performance management
  • Operational strategy
  • Team leadership
  • Process improvement
  • Project management
  • Data analysis
  • Customer relationship management (CRM)
  • Business development
  • Project management abilities
  • Operations management

Accomplishments

  • Pan India ranks 4th in inside sales in EdTech, UpGrad
  • Sold 72 franchises in 2 years in IMC.
  • 2nd highest field sales in Maharashtra (IMC - nutraceuticals and pharmacy sales for Apr 2021 - Mar 2022)
  • All India rank 2 for designing a formula racing car student business presentation in SUPRA in Delhi
  • Published research paper with an impact factor of 5.0 with the International Journal of Engineering Technology Research and Management

Extracurricular Activities

Volunteering for feeding and rescue drives for strays, sports: district-level player for kabaddi, skating

Contact

  • Mobile, 9595346444
  • Mobile, 8530982106

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Upper Intermediate (B2)
B2

Personal Information

  • Date of Birth: 06/21/00
  • Gender: Male
  • Marital status: single

Timeline

Assistant Manager- Student Success (Operations)

UpGrad
02.2025 - Current

Assistant Manager- Sales

UpGrad
12.2024 - 01.2025

Sr. Admission Consultant

UpGrad
09.2022 - 12.2024

Consignee Sales Manager

International Marketing Corporation
09.2020 - 07.2022

MBA - In marketing

SIOM, Pune University

Graduation - BE in mechanical engineering

Sinhgad School Of Engineering

HSC -

MJ College

SSC -

A.T.Z. Madhyamik Vidyalaya

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Siddhesh Kulkarni