Experienced Consultant with 3.8 years in SAP MM and SAP SRM at Capgemini. Known for successfully delivering end-to-end support projects. Seeking to apply my skills and knowledge to optimize processes and enhance business performance in a dynamic organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consultant (B2)
Capgemini Technology Services India Ltd.
Client: SERCO Ltd. (UK Public Sector)
07.2021 - Current
1. Support and Maintenance:
Provided ongoing support and troubleshooting assistance to users encountering issues with SAP MM, SAP SRM, and ARIBA Portal. Experienced in gathering client requirements and documenting BBP & AS-IS TO-BE Cases.
Acts as the single point of contact for ASPAC region for P2P & SRM support, configuration, and testing of business requirements. Managed various Change Requests, customization, and BAU project support across multiple regions.
Collaborated with the SAP support team and 3rd party vendors to resolve complex functional issues.
Provided on-call support for business-critical changes and managed ticket queues within defined SLAs. Business-critical emergency changes, and handled P1/P2 (root cause), P3/P4 issues.
2. SAP MM-SRM Activities:
Successfully handled Material Group creation, Profit center changes, and Vendor master replication from ECC to SRM system.
Worked on Customization of Procurement approval, Div Finance office rules & their Approvers, Vendor confirmation approval Workflow.
Worked on Smart form changes and testing as per region-based customization.
Customization of SRM Org hierarchy changes, Users attribute’s changes.
Experienced in project-based purchasing and inventory management, adept at handling approval processes for purchasing documents, invoices, and vendor confirmations.
3. Testing and Quality Assurance:
Developed comprehensive test plans and executed them to ensure the accuracy and reliability of SAP MM-SRM implementations.
Conducted system integration testing (SIT), user acceptance testing (UAT), and performance testing to validate the solution against defined business requirements.
4. Client Relationship Management:
Cultivated and sustained strong relationships with clients and stakeholders, serving as a reliable advisor on SAP MM-SRM solutions and best practices.
Gathered feedback from users and stakeholders to pinpoint areas for improvement, ensuring client satisfaction with the implemented solution.
5. Training and Knowledge Transfer:
Conducted training sessions and workshops for end-users and stakeholders to acquaint them with SAP MM-SRM functionalities and recommended practices.
Created user-friendly training materials, HTG documentation on multiple topics to facilitate the implementation and utilization.
Automations:
Rapid Release (RaRe): A tool that can help to generate reports including whenever any error triggers in SAP So that troubleshooting is at ease
Design, Develop and Implementation at Capgemini Technology Services India LimitedDesign, Develop and Implementation at Capgemini Technology Services India Limited
Automation Test Engineer – Website UI Automation at Capgemini Technology Services India LimitedAutomation Test Engineer – Website UI Automation at Capgemini Technology Services India Limited