Siddhesh Sasane
Mumbai
Summary
7+ years of experience in providing customer service and building strategic client relationships to maximize revenue for a company. Contributing to the organization's growth by being a Team and result-oriented person and devoting skills to attaining the organizational goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking for a suitable position with a thriving company where there is strong potential for further earning and advancement.
Overview
11
11
years of professional experience
Work History
Sr. Associate
WNS Global Services
06.2021 - Current
- Undertake project billing (billable projects ) & revenue generation processes.
- Analyses and understand the contract terms & conditions and accordingly ensure that correct billing is done to the client for T&E and Fixed-price projects.
- Effectively communicate with Project Managers (PM) and Global Practice leader (GPL), regarding contract documents, change orders and other contract modifications, approvals, and any additional services related to billing
- Research any unbilled issues to optimize the billing possibilities for the billing period.
- Work with the Accounts Receivable team member to reconcile variances that occur in the application of cash.
- Uploading invoices and any relevant project documentation into the client’s online systems
- Responsible for processing participants/plan-level transactions
- Carry out weekly review of project revenue recognition by running/examining reports within the MMC financial system
- Review weekly time sheets and monthly analysis of the profitability of the Project, Performance Unit or other parameters as assigned.
- Monitor customer accounts to identify non-payments, delayed payments, and other irregularities & drive the implementation of corrective actions.
- Maintain folders/files for all projects, with all the appropriate documents, including expenses, consultant invoices, and monthly invoices, by standard procedures.
- Ensure that the close activities are performed as per the agreed close calendar.
- Generate and distribute profitability reports. Publish the weekly/monthly performance dashboards.
- Excellent organizational skills with the ability to identify and prioritize high-value transactions.
- Completing assigned responsibilities with defined SLAs
- Trained and supported new team members, maintaining a culture of collaboration.
- Support Manager/team lead in developing services and systems as required.
- Worked varied hours to meet seasonal and business needs.
Product Expert
Times Internet (Dineout)
07.2016 - 07.2020
- After-sales technical support for B2B Products
- Attending Personal client meetings regarding B2B products
- Installation of company software (Inresto & Torqus POS) in the client’s system
- Follow up with customers via email and calls for past due payments – handling Key portfolios
- Presentation & training of the owners & staff members at the client site
- Support and guide as per client requirements
- Ensuring proper timely updating of the application
- Customization of application to suit customer needs and demands for easy and user-friendly navigation
- Connecting to higher management for future expectations regarding any other support with new applications and getting additional business for company
- Prospecting with new and existing customers through cold calling and networking
- Extracting & analyzing the restaurant data to understand the usage of the plugged-in product and building strategies to increase their product usage and improve operational efficiency
- Customer Services – Ensure service deliveries are maintained as per contract.
Admin Executive
Ideal 21st Century Pvt ltd.
10.2013 - 06.2014
- Convincing walk-in students and their parents to enroll themselves in ideal 21st Century Pvt Ltd
- And Handling student admission-related queries
- Coordinating with teachers to schedule Classes/Lectures
- Visiting and Calling branches regularly to check for miscellaneous requirements
- Creating accurate weekly Branch reports and submitting them to HO
- Maintaining student Fee records, dropping cheques/DDs in Company's Account
- Recording, Maintaining and Scrutinizing Teachers’ attendance for settlement of Payment
- Customer Services – Ensure the service deliveries are maintained as per contract.
Education
Bachelor of Commerce -
University of Mumbai
Mumbai03.2013
H.S.C, II -
VVES’s Vikas College of Arts, Comm & Sci, Maharashtra Board
Mumbai02.2009
S.S.C -
M.K.Trust’s Madhyamik Vidhyalaya, Maharashtra Board
Mumbai03.2007
Skills
- PowerPoint
- Effective Communication Techniques
- Customer Relations
- Strong analytical skills
- Time Management Capabilities
Languages
English, Marathi, Hindi
Attributes
- People-oriented person
- Believes in teamwork
- Optimistic and keen on learning
- Flexibility & Adaptability
- Relationship building
Personal Information
- Date of Birth: 09/22/1991
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Extracurricular Activities
Volunteered for the NSS unit at the College campus Fun committee member arranging many office events/parties
Hobbies and Interests
- Listening to music
- Playing football
- Watching infotainment TV series
Disclaimer
I hereby declare that the information given herewith is correct to my knowledge and I will be responsible for any discrepancy
Timeline
Sr. Associate
WNS Global Services
06.2021 - Current
Product Expert
Times Internet (Dineout)
07.2016 - 07.2020
Admin Executive
Ideal 21st Century Pvt ltd.
10.2013 - 06.2014
Bachelor of Commerce -
University of Mumbai
H.S.C, II -
VVES’s Vikas College of Arts, Comm & Sci, Maharashtra Board
S.S.C -
M.K.Trust’s Madhyamik Vidhyalaya, Maharashtra Board
Similar Profiles
Roshan VermaRoshan Verma
Lead Associate at WNS Global ServicesLead Associate at WNS Global Services
ONKAR SINGH GILLONKAR SINGH GILL
Service Delivery Lead – Procurement at WNS Global ServicesService Delivery Lead – Procurement at WNS Global Services
Akshay RawadeAkshay Rawade
Lead Associate at WNS Global Services Pvt. Ltd.Lead Associate at WNS Global Services Pvt. Ltd.
Anurag JenaAnurag Jena
Senior Associate at WNS Global Services LimitedSenior Associate at WNS Global Services Limited
RONAK JAINRONAK JAIN
Process Improvement Analyst- Customer Operations at IAGL LtdProcess Improvement Analyst- Customer Operations at IAGL Ltd