Siddhi Arora
customer service
Lucknow
Summary
Passionate about pursuing a dynamic career in a stimulating work environment, eager to align with a reputable and forward-thinking organization. Dedication to enhancing organizational efficiency, abilities, and contributing to company success through strategic thinking and innovation. Committed to continuous learning and professional development to excel in a competitive industry, where skills and expertise can make a significant impact.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Senior Executive (in the Role of Supervisor)
Inter-Globe Aviation LTD (indigo Airlines)
03.2022 - Current
- Supervising/leading all departures and providing guidance to team to achieve our station targets.
- Assist manager with team planning for operational excellence
- Handling/solving all international/codeshare/partner airline departure queries.
- Generate a positive impression by solving queries between internal & external customers.
- Assisted customers with professional,effective, & consistent communication to meet their expectations,responding to all queries within set timescale.
- Ensuring all safety,security and SOP's to be maintained.
- Conducting daily briefings for better understanding between team members.
- Manage day to day situations concerning crowd management & control.
- identify & lead continuous improvement opportunities for my company.
Customer Service Associate
Bird Worldwide Flight Services
05.2021 - 01.2022
- Worked for multiple international airlines.
- Responsible to monitor the entire arrival and departure of flight.
- Responsible for troubleshooting all time issues to effectively ensure they do not occur again.
- Assisted passengers and helped them by making their journey easier.
- Complied with all safety policies.
Customer Service Assistant
Indo Thai Pvt. Ltd.
01.2020 - 04.2021
- Engage with customers assist them for their travel.
- Responsible for troubleshooting all time issues to effectively ensure they do not occur again.
- Support colleague with role learning & be open about feedbacks from others
- Focusing & guiding customers for NPS rating.
Education
Bachelor of Arts -
Avadh Girl's Degree College
Lucknow, India 04.2017 - 01.2020
Skills
- Effective verbal communication
- Team leadership
- Team supervision
- Long-term planning expertise
- Responsive to new challenges
- Skilled in operating Amadeus and Gonow platform
Accomplishments
- Certification of Appreciation, 2021, Vistara Airlines, For hard work and extended efforts for the additional flights.
- Certification of Appreciation, 2020, Vistara Airlines, For hard work and extended efforts for the additional flights.
Training
- Passport visa documentation ALO certification from US/German Embassy & UK High Commissions.Putting customers first.
- Handling Norse aircrafts
- Altea/amadeus Customer application.
- Dealing with inadmissible customers.
Timeline
Senior Executive (in the Role of Supervisor)
Inter-Globe Aviation LTD (indigo Airlines)
03.2022 - Current
Customer Service Associate
Bird Worldwide Flight Services
05.2021 - 01.2022
Customer Service Assistant
Indo Thai Pvt. Ltd.
01.2020 - 04.2021
Bachelor of Arts -
Avadh Girl's Degree College
04.2017 - 01.2020
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