Siddhi Gore
Summary
Dynamic Web Solution Specialist at Newfold Digital, skilled in website migration and restoration, with a strong focus on troubleshooting complex server issues. Demonstrates a proven ability to enhance customer experience and operational efficiency through exceptional communication and technical support. Notable achievements include successfully resolving escalated issues, resulting in improved service delivery and heightened client satisfaction. Committed to leveraging expertise to drive further enhancements in client relations and operational processes.
Overview
2
2
years of professional experience
Work History
Web Solution Specialist
Newfold Digital
Mumbai
01.2023 - Current
- Troubleshot technical issues associated with Bluehost, India, products, and services.
- Ensuring seamless follow-up with clients for effective problem-solving.
- Resolving complex problems by coordinating with relevant parties through digital correspondence.
- Conducting testing and analysis of active and upcoming Bluehost India products and services.
- Developing strategies that boost overall business profitability.
- Working on resolving customer issues related to Linux, VPS, Managed, and Dedicated Servers, and developing scalable solutions.
- Performing in-depth evaluations of SSL, email hosting standards, and database recovery protocols.
- Resolving intricate challenges associated with domain management and DNS.
- Collaborated with product development teams to address feature enhancements.
- Analyze logs to diagnose and resolve technical problems efficiently.
- Taking escalation calls and providing expert-level troubleshooting.
- Delivering results by managing tasks efficiently in dynamic environments.
- Performing website migration and restoration, ensuring seamless transitions with minimal downtime.
Education
Bachelor of Science - BS - Information Technology
St. Andrews College of Arts, Science and Commerce
06.2022
HSC - Science
Ramnarain Ruia College
Mumbai06.2018
SSC -
Cardinal Gracias High School
India06.2016
Skills
- Website migration and restoration
- Linux and Server Management
- Web Hosting and Domain Management
- Troubleshooting and Log Analysis
- Technical Support and Escalation Handling
- Protocols and tools
- Leadership Proficiency
- Domain management
- Customer Service Expertise
Accomplishments
- Won multiple MVP (Most Valuable Player) awards during tenure at Newfold Digital for excellence in technical support and customer service.
- Received multiple Manager Awards for outstanding contributions and leadership in operations.
- Honored with the Newfold Award for Operational Efficiency, recognizing excellence in streamlining work and improving performance.
Projects And Achievements
- Greenara - Farming System Website, Developed as a final-year project during BSc IT at St. Andrews College. Designed to help farmers and buyers interact directly, eliminating middlemen. Built a user-friendly platform to facilitate seamless transactions and improve agricultural trade efficiency.
Affiliations
- Newfold Gravity Team Member -Actively participated in organizing and managing team events at Newfold Digital., Contributed to planning and executing various employee engagement activities to enhance workplace culture.
- National Service Scheme (NSS) Member- Participated in NSS activities during the first year of college at St. Andrews College., Engaged in community service and outreach programs, contributing to social initiatives.
- Blockchain Transmogrifying Management Workshop (01/01/20) - Focused on real-time Blockchain applications, enabling participants to develop practical projects. Participated actively in the workshop, gaining hands-on experience in Blockchain technology and its applications. Enhanced problem-solving skills by working on real-time projects and collaborating with peers.
- Inter-departmental & Inter-collegiate Seminar (02/01/20)- Conducted as a follow-up to the Blockchain workshop. Participants showcased projects utilizing Blockchain concepts learned during the seminar. Presented a project demonstrating in-depth knowledge of Blockchain applications. Recognized for contributions and awarded a certificate from BSE Institute Limited.
Timeline
Web Solution Specialist
Newfold Digital
01.2023 - Current
Bachelor of Science - BS - Information Technology
St. Andrews College of Arts, Science and Commerce
HSC - Science
Ramnarain Ruia College
SSC -
Cardinal Gracias High School
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