Siddhi Heda
Mumbai
Summary
Results-oriented Account Manager specializing in recruitment and talent acquisition across IT and non-IT sectors. Expertise in cultivating client relationships, delivering tailored staffing solutions, and ensuring SLA compliance. Experienced in leading recruitment teams, coordinating with stakeholders, and managing onboarding and payroll processes. Focused on strategic account planning and driving business growth to exceed client expectations.
Overview
4
4
years of professional experience
Work History
Account Executive Manager
Experis IT | Manpower Group
Mumbai
11.2024 - Current
- Manage key client accounts, acting as the single point of contact to understand requirements and deliver staffing solutions.
- Built and maintained strong client relationships, resulting in high satisfaction and repeat business.
- Drove business growth by identifying opportunities within existing accounts and facilitating client expansion.
- Develop and implement talent acquisition strategies to meet client hiring needs efficiently.
- Oversee end-to-end recruitment for permanent, contract, and across IT and non-IT domains.
- Coordinate with internal teams (recruitment, offer, onboarding, payroll) to ensure seamless candidate delivery.
- Monitored account performance, ensuring SLA adherence, billing accuracy, and recruitment metrics were met.
- Lead and mentor recruitment teams, enhancing productivity and ensuring timely fulfillment of requirements.
- Prepare MIS reports, dashboards, and analytics for management and client reviews.
Consultant
Ciel HR
09.2023 - 05.2024
- Contributed to RPO operations by implementing talent acquisition strategies that enhanced recruitment effectiveness.
- Delivered onsite recruitment services for pharmaceutical clients, achieving timely and tailored hiring solutions.
- Lead a team, managing activities, performance, and collaboration to achieve recruitment targets.
- Coordinated with stakeholders and backend teams to facilitate seamless communication and improve operational processes.
- Facilitate smooth team and client coordination, ensuring alignment with project objectives and timelines.
- Maintain and manage candidate databases, ensuring data accuracy, organization, and optimal utilization.
HR Consultant
QualityKiosk Technology
07.2022 - 06.2023
- Led the Offer Team, overseeing the end-to-end offer release process for multiple accounts.
- Reviewed and verified salary structures, pay rates, and billing details before offer issuance.
- Coordinated with recruiters, clients, onboarding teams to facilitate seamless candidate handover.
- Ensured timely follow-ups with candidates for offer acceptance and joining formalities.
- Maintained trackers for offer status, candidate acceptance, joining schedules to ensure accurate monitoring.
- Prepared MIS reports and dashboards to provide insights on offer conversions, pending acceptances, joining metrics.
- Mentored and guided team members to improve efficiency and ensure SLA adherence.
Technical Recruiter
Scikey SRKAY Consulting Group
09.2021 - 06.2022
- Managed end-to-end IT recruitment for permanent positions across diverse industries.
- Sourced candidates through Naukri, internal databases, referrals, and mass mailing campaigns to identify top talent.
- Screened, interviewed, and evaluated candidates for suitability, including salary & role briefings.
- Engaged with POCs to clarify client requirements, ensuring alignment and efficient recruitment process.
- Scheduled and coordinated virtual interviews via Teams, Zoom, and Skype.
- Collected and organized candidate documents and facilitated submission to clients.
- Maintained and updated daily/weekly/monthly trackers to monitor selection and joining status.
- Coordinated with client onboarding teams to streamline candidate induction schedules.
Education
TYBCOM - Commerce
Mumbai University
MumbaiSkills
- Client relationship management
- Communication skills
- Teamwork and collaboration
- Relationship building
- Strategic planning
- Problem resolution
- Account management
- Relationship building and management
- Management collaboration
- Account development
- Talent acquisition
- Client relationship building
- Recruitment strategy
- Problem-solving abilities
- Recruitment coordination
Timeline
Account Executive Manager
Experis IT | Manpower Group
11.2024 - Current
Consultant
Ciel HR
09.2023 - 05.2024
HR Consultant
QualityKiosk Technology
07.2022 - 06.2023
Technical Recruiter
Scikey SRKAY Consulting Group
09.2021 - 06.2022
TYBCOM - Commerce
Mumbai University