Summary
Overview
Work History
Education
Skills
Certification
Timeline
Siddhi Palkar

Siddhi Palkar

Ports And Terminal Specialist
Mumbai

Summary

Resourceful Customer Success Specialist with 1 year of experience in logistics and order management, adept at enhancing customer satisfaction through effective dispute resolution and proactive communication. Demonstrated ability to manage complex order processes and foster strong relationships with stakeholders. Skilled in utilizing software for financial tracking and customs processes, with a focus on continuous improvement and operational efficiency. Seeking to leverage expertise in customer success and logistics in a dynamic import executive role.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Customer Success Specialist

Shell Centre Chennai
10.2024 - Current
  • Order Management: Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required.
  • Manage delivery of orders - take ownership of delivery status enquiries and trouble-shooting; proactively track and update Business Partners as required Handle and resolve all queries from Customers Schedule standard and non-standard orders Process Returned Product.
  • Credit Management: Block Order Management - Monitor open orders, review order status and action blocked orders Handle basic Customer credit enquiries on cash allocation and debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling.
  • General Inquiries Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell.
  • Dispute Management: Own the end to end Disputes process, which includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.
  • Feedback and Issues: Manage Customer complaints, feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
  • Manage and monitor Retailer/Distributor/Reseller complaints through to resolution. Ensure ordering issues are visible and managed in accordance to service level agreement.
  • Online Services Support and Setup: Support and proactively encourage uptake and utilization of online services Act as first level support for system interface errors Assist in online services setup for system-to-system setup with existing Customers. Work with Customer IT teams to resolve issues and manage internal processes.
  • Others: Build strong relationship and deliver effective e2e analysis with Leadership/all key stakeholders Drive Continuous Improvement Culture, identify, align and implement improvement initiatives with all key stakeholders.
  • Full-time
  • 3 months notice period

Import Executive

Express global logistics Pvt Ltd
Mumbai
07.2023 - 10.2024
  • Import Consignee Management: Efficiently handled import consignees, ensuring smooth operations between shipping lines and customers.
  • Software Utilization: Operated New Age software to manage and review profit and loss financial records, collaborating with the Nhava Sheva team, accounts department, and consumers.
  • Daily Status Reporting: Maintained comprehensive Daily Status Reports (DSR) for all shipments using Excel, ensuring accurate tracking and communication.
  • Customs Processes: Conducted customs valuation, tariff classification, and clearance procedures, including automated customs clearance through government-initiated programs.
  • Established relationships: with key partners and vendors to ensure successful project outcomes. Formed and sustained strategic relationships with clients.
  • Coordinated: cross-functional teams to deliver high quality results within tight timelines.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Full-time

Intern

KSH Distriparks Pvt Ltd
06.2022 - 08.2022
  • Contributed ideas for process improvements that resulted in increased efficiency or cost savings for the organization.
  • Prepared materials for client presentations including PowerPoint slideshows or handouts.
  • Supported sales team by researching potential leads or clients.
  • Assisted in creating marketing collateral such as brochures or flyers.
  • Conducted quality control checks on products before they were shipped out to customers.
  • Maintained a clean work environment by organizing supplies and equipment regularly.

Intern

Cargosol logistics Pvt Ltd
08.2021 - 10.2021
  • Assisted with various tasks and projects across departments, gaining exposure to different areas of the company.
  • Contributed to team meetings by providing input and suggestions for process improvements.
  • Created detailed reports and presentations summarizing findings from research projects.
  • Provided administrative support such as data entry, filing documents, and managing calendars.
  • Participated in training sessions to enhance skills in areas such as communication, problem-solving, and time management.
  • Full-time

Education

BBA - Ports and terminal management

Symbiosis Skills and Professional University, Pune, Maharashtra
08.2020 - 09.2023

Skills

Certification

Supply Chain Foundation Analytics, 07/01/25, Present

Timeline

Customer Success Specialist - Shell Centre Chennai
10.2024 - Current
Import Executive - Express global logistics Pvt Ltd
07.2023 - 10.2024
Intern - KSH Distriparks Pvt Ltd
06.2022 - 08.2022
Intern - Cargosol logistics Pvt Ltd
08.2021 - 10.2021
Symbiosis Skills and Professional University - BBA, Ports and terminal management
08.2020 - 09.2023

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Siddhi PalkarPorts And Terminal Specialist