SIDDHI SHARMA
Delhi,DL
Summary
- To work in a healthy, innovative and challenging environment extracting the best out of me, which is conductive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization.
Overview
3
3
Languages
4
4
Certifications
7
7
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Associate
06.2019 - Current
- Amazon Noida.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Suggest, promote and guide clients on filing complaints, refunds, and replacements.
- Respond to inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Listen attentively to the caller needs to ensure a positive customer experience.
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Perform functions such as data entry, data management and data retrieval.
- Strive for quick complaint resolution; commended by the supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Finance Intern
Sharekhan Ltd
06.2018 - 08.2018
- Selling their products like Mutual funds and Opening Demat accounts and interacting with customers.
- Assisted with account reviews and preparation for account reviews.
- Prepared research reports on stock bonds and mutual funds as assigned by supervisor.
- Counseled students and parents about financial aid options and program details.
Education
Bachelor Of Business Administration -
Institute Of Technology And Science Marks
08.2016 - 06.2019
XII Graduated - Science
Greenfields Public School
06.2015 - 06.2016
Xth Grade -
Greenfields Public Scool
Delhi 06.2013 - 06.2014
MA - Economics Pursuing
Indira Gandhi National Open University
06.2019 - Current
Skills
Customer Serviceundefined
Accomplishments
- Appreciated for being Exceptional Contributor within the Internship period with Sharekhan Ltd. Title.
- Attained Shining Star Award for Best Call Handling in Amazon.
- Participated in one day workshop on ‘Marketing Strategies for the 21st Century Customer/Consumer and Supply Chain Management’.
- Participated in Placement Readiness Enhancement Program organized by Skill Development Cell Institute of Technology & Science and secured highest marks in ‘Verbal Ability’ & ‘HR Session’.
Certification
Integrated Programme of Financial Market
Timeline
MA - Economics Pursuing
Indira Gandhi National Open University
06.2019 - Current
Customer Service Associate
06.2019 - Current
Financial Statement Analysis And Reporting
01-2019
Corporate social responsibility
08-2018
Digital Marketing
06-2018
Finance Intern
Sharekhan Ltd
06.2018 - 08.2018
Integrated Programme of Financial Market
09-2017
Bachelor Of Business Administration -
Institute Of Technology And Science Marks
08.2016 - 06.2019
XII Graduated - Science
Greenfields Public School
06.2015 - 06.2016
Xth Grade -
Greenfields Public Scool
06.2013 - 06.2014
Similar Profiles
Emmanuelle GARDESEmmanuelle GARDES
Photographe indépendante at NAPhotographe indépendante at NA
Nathan BIGERNathan BIGER
Garde d'enfants at NAGarde d'enfants at NA
Ella MetcalfElla Metcalf
Childcare at NAChildcare at NA
Hanna ReedHanna Reed
Nursing-student at NANursing-student at NA
ANJALI DIXITANJALI DIXIT
Sales Manager at URBE TECHNOVATIVES PVT LTDSales Manager at URBE TECHNOVATIVES PVT LTD