Siddhi Shinde
Campaign - Senior Customer Service Representative
Navi Mumbai
Summary
Dynamic Senior Customer Service Representative at Fame Keeda with proven expertise in project management and influencer collaboration. Successfully negotiated contracts and crafted creative briefs, driving impactful campaigns.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Representative
Fame Keeda
Mumbai
02.2025 - 05.2025
- Drafted creative briefs outlining objectives and expectations for each collaboration project.
- Negotiated contracts with influencers to ensure fair compensation for their work on behalf of the company.
- Managed multiple projects simultaneously while meeting deadlines and budget requirements.
- Collaborated closely with internal teams to maximize impact of influencer campaigns.
Team Leader - B2B
Tring
Mumbai
03.2024 - 02.2025
- Company Overview: India's Largest Celebrity Platform
- Connect brands with the perfect celebrity for their marketing activities.
- To keep track of all brand interactions and communications using ZOHO CRM, and to create reports and reminders to ensure timely follow-ups.
- Developed innovative brand activation campaigns tailored to industry trends and audience engagement.
- Oversaw celebrity partnerships for high-profile events and promotional campaigns.
B2C Sales Team Lead
Tring
03.2022 - 04.2024
- Created a new product, Meet & Greet with your favorite celebrity, to boost the team’s sales. Creating a new, high-ticket-sized product was needed. This helps both to boost sales and helps position the agency more strongly in the market.
- Evaluated existing processes within the department and identified areas where improvements could be made.
- Developed detailed reports outlining performance metrics and trends in order to measure effectiveness of sales activities.
- Analyzed customer data to identify opportunities for new business growth.
- Created training programs for new employees that focused on developing selling skills.
Brand Ambassador
Echobooom
01.2021 - 02.2022
- Company Overview: Digital Marketing Company.
- Conduct face-to-face sales by reaching out to various B2C and B2B businesses. Help them enhance their digital presence with a Google tour of their workplace. Also, pitch the idea of replacing paper visiting cards with eco-friendly NFC tap cards, or digital cards, to help conserve the environment.
- Hire and train new team members, and ensure the team stays motivated and effective.
- Maintained an up-to-date knowledge base on current industry developments.
- Built lasting relationships with customers by delivering first-call resolution.
Education
Bachelor of Business Management -
HOCL Pillai College of Arts, Science and Commerce
01.2021
Skills
- Leadership
- Customer acquisition
- Project management
- Influencer collaboration
- Contract negotiation
- Creative brief writing
- Customer account management
- De-escalation techniques
- Creative writing
Languages
- English, Fluent
- Marathi, Fluent
- Hindi, Basic
Timeline
Senior Customer Service Representative
Fame Keeda
02.2025 - 05.2025
Team Leader - B2B
Tring
03.2024 - 02.2025
B2C Sales Team Lead
Tring
03.2022 - 04.2024
Brand Ambassador
Echobooom
01.2021 - 02.2022
Bachelor of Business Management -
HOCL Pillai College of Arts, Science and Commerce
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