SIDDHI SHUKLA
Team Leader
Noida
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader
Pacific BPO, An Access Healthcare
12.2023 - Current
- 1. Client Inventory Tracking and Project Management
- - Successfully managed multiple client projects, ensuring timely completion and showcasing progress.
- - Mapped client inventory to meet project requirements within stipulated timeframes.
- 2. Team Performance Management
- - Prepared comprehensive performance reports for team members.
- - Provided constructive feedback to underperforming team members and recognized top performers.
- 3. Motivation and Goal Achievement
- - Motivated team members to achieve individual and organizational goals.
- - Fostered positive work environment that encouraged productivity and collaboration.
- 4. Absence Tracking and Benchmark Achievement
- - Developed and implemented a timeline to track absenteeism.
- - Helped achieve organizational benchmarks by monitoring attendance and performance.
- 5. Effective Delegation and Skill Development
- - Delegated tasks to team members, ensuring balanced workload.
- - Encouraged skill development and learning opportunities.
- 6. Training and Performance Reviews
- - Conducted regular training sessions to enhance team members' skills.
- - Held monthly performance reviews to assess past performance and plan for consistent growth.
- 7. Conflict Resolution and Inclusive Culture
- - Resolved conflicts among team members, creating harmonious work environment.
- - Promoted respect, understanding, and diversity within team.
- 8. Support and Empowerment
- - Provided ongoing support to direct reports, addressing concerns promptly.
- - Empowered team members by assigning responsibilities based on individual strengths.
- 9. Collaboration Across Departments
- - Collaborated with other department leaders to establish shared goals.
- - Ensured alignment across teams to drive organizational success.
SME
PACIFIC, AN ACCESS HEALTHCARE COMPANY
2 2023 - 11.2023
- Managing multiple client projects and keeping track to showcase the progress of the projects and their completion
- Preparing team performance report and sharing feedback to the bottom outliers and appraising top performers
- Motivating the team to achieve individual and organizational goals
- Developing and implementing a timeline to keep track of absenteeism to help achieve the organizational benchmark
- Delegating tasks to team members in such a way that they also feel motivated and learn new things
- Conducting training/EBT sessions of team members to maximize their potential and to reduce the risk of deviation from the goals
- Empowering team members with skills to improve their confidence, process knowledge, and communication skills
- Resolving any conflicts within the team members and helping them to understand the situation in better ways by creating a pleasant working environment that inspires the team.
Senior Analyst
PACIFIC, AN ACCESS HEALTHCARE COMPANY
08.2022 - 01.2023
- Worked in different payors in Hospital Billing doing AR follow-up
- Worked in Credit Balance follow-up finding the reason and resolving the Credit balance as patient overpayment or Insurance Payment
- Worked in multiple projects like High Dollar Follow-up, 90+ AR days Reports, 180+ AR Days Reports
- Identified and resolved problems through root cause analysis and research to help the team progress
- Worked as SME by helping other team members to resolve their queries and concerns
- Escalated many process issues to the client for streamlining the process
- Created multiple workflows and SOP's for the team in order to work more effectively.
Senior Analyst
WIPRO PVT LTD
01.2022 - 07.2022
- Worked in different payors in Physician Billing doing AR follow-up
- Worked in multiple projects like High Dollar Follow-up, 90+ AR days Reports, 180+ AR Days Reports
- Identified and resolved problems through root cause analysis and research to help the team progress
- Escalated many process issues to the client for streamlining the process.
Analyst
PACIFIC, AN ACCESS HEALTHCARE COMPANY
10.2020 - 01.2022
- Worked in different payors in Physician Billing doing AR follow-up
- Worked on Multiple Projects like Contractual Adjustment, High Aging Claims.
Education
MASTER OF SCIENCE(Bio-Tech) - Neuroscience
BBAU University
Lucknow 06.2018 - 05.2020
Bachelor of Science - Biology
Lucknow University
Lucknow, India 05.2015 - 05.2018
Skills
Motivating your teamundefined
Affiliation
Internship with SGPGI, 09/2019, 02/2020, Helping in taking samples and performing test on samples. Working on multiple projects to help senior researcher.
Awards
- Star Performer of the Month Award, 06/2023, Pacific
- Star Performer of the Month Award, 04/2023, Pacific
- Client Appreciation, 12/2022, Pacific
- Star Performer for the Month, 03/2021, Pacific
Timeline
Team Leader
Pacific BPO, An Access Healthcare
12.2023 - Current
Senior Analyst
PACIFIC, AN ACCESS HEALTHCARE COMPANY
08.2022 - 01.2023
Senior Analyst
WIPRO PVT LTD
01.2022 - 07.2022
Analyst
PACIFIC, AN ACCESS HEALTHCARE COMPANY
10.2020 - 01.2022
MASTER OF SCIENCE(Bio-Tech) - Neuroscience
BBAU University
06.2018 - 05.2020
Bachelor of Science - Biology
Lucknow University
05.2015 - 05.2018
SME
PACIFIC, AN ACCESS HEALTHCARE COMPANY
2 2023 - 11.2023
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