Siddhi Udeshi
Mumbai
Summary
Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
12
12
years of professional experience
Work History
Brand Ambassador
EFFY Jewelry (Carnival Cruiselines)
09.2024 - Current
- Developed and executed brand awareness events to educate guests on difference kinds of jewellery, diamonds, and gemstones leading to an increase in customer engagement.
- Promoted positive company image through superior customer service experiences.
- Provided customer service support during promotional events.
- Provided detailed reports on promotional activities and sales results.
- Increased sales and brand awareness through face-to-face marketing.
- Managed promotional inventory, ensuring availability of materials for events.
Sales Associate
EFFY Jewelry (Carnival Cruise lines)
12.2022 - 09.2024
- Catering to guests on a cruise ship, helping them find the perfect piece of jewelry, upselling, cross selling, negotiation.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed efficient cash register operations.
Retail Store Manager
MAC Cosmetics
01.2020 - 12.2022
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Makeup artist and Customer Care Associate
MAC Cosmetics
12.2017 - 01.2020
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Demonstrated leadership skills in managing projects from concept to completion.
Financial Advisor
Tata AIA Life
11.2015 - 01.2017
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Skilled at working independently and collaboratively in a team environment.
PR Representative (Team Leader)
Shiamak Davar International (India) Pvt. Ltd.
08.2014 - 03.2015
- Team handling, cash handling, enrollments, follow up, cash reconciliation, administration.
Admin trainee
B.D. Jokhakar & Co. (CA firm)
01.2014 - 07.2014
- Provided ongoing support to trainees as they transitioned into their respective roles within the company.
- Supported organizational objectives with help from existing employees.
- Performed administrative functions, answering phones and filing paperwork in support of department.
PR representative
Shiamak Davar International (India) Pvt. Ltd.
01.2013 - 12.2013
- Enrollments, follow up, cash reconciliation, administration.
Education
T.Y.B.Com -
Mumbai University
03-2014
HSC -
Sydenham College
03-2010
SSC -
Maharashtra Board
03-2008
Skills
- Retail Merchandising
- Retail Metrics and Goals
- Building Customer Loyalty
- Merchandising and Display
- Team Leadership
- Public speaking
Timeline
Brand Ambassador
EFFY Jewelry (Carnival Cruiselines)
09.2024 - Current
Sales Associate
EFFY Jewelry (Carnival Cruise lines)
12.2022 - 09.2024
Retail Store Manager
MAC Cosmetics
01.2020 - 12.2022
Makeup artist and Customer Care Associate
MAC Cosmetics
12.2017 - 01.2020
Financial Advisor
Tata AIA Life
11.2015 - 01.2017
PR Representative (Team Leader)
Shiamak Davar International (India) Pvt. Ltd.
08.2014 - 03.2015
Admin trainee
B.D. Jokhakar & Co. (CA firm)
01.2014 - 07.2014
PR representative
Shiamak Davar International (India) Pvt. Ltd.
01.2013 - 12.2013
T.Y.B.Com -
Mumbai University
HSC -
Sydenham College
SSC -
Maharashtra Board
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