SIDDHI VYAS
MUMBAI
Summary
Strategic & confident maritime professional with more than 20 years of expertise developing key relationships with lucrative customers & overall management . An astute professional experienced in the Shipping Industry Ready to take on the challenges in an exciting leadership role. Known for excellent employee motivation and exemplary communication skills.
Overview
21
21
years of professional experience
Work History
Regional Head - North & West Coast India
TRANSLINER MARITIME (I) PVT.LTD.
MUMBAI
02.2022 - Current
- Overall Management of Western and Northern Region Transliner including sub agencies.
- Responsible for ensuring profitability of the Region.
- Responsible for growth and expansion of businesses in the said region.
- Ensure optimum sales efforts and motivate sales team consistently
- Responsible for managing the regions budget / targets and fulfilling the dead freight allocation to the best efficiencies.
- Managerial control on all commercial/operations/finance and admin matters ,port /customs/client management.
- Negotiated contracts with vendors for goods or services required by regional offices.
- Identified potential acquisition targets that would expand presence in the regional market.
- Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
- Directed activities related to budgeting, forecasting, financial analysis and reporting within the region.
- Provided guidance on strategic planning initiatives aimed at increasing revenue streams in the region.
- Served as a representative for the organization at public functions within the region.
- Cultivated relationships with key stakeholders including customers, vendors, partners and competitors in the region.
- Coordinated with corporate headquarters on initiatives such as product launches or pricing changes.
- Performed regular reviews of operational performance metrics against established benchmarks.
- Monitored regional trends, identified areas of improvement, and developed plans for growth.
- Analyzed data from market research studies to identify opportunities for expansion into new markets.
- Managed day-to-day operations of regional offices by overseeing personnel issues and resolving conflicts as needed.
- Established collaborative partnerships with external organizations such as suppliers or distributors.
- Provided leadership to a team of sales representatives, ensuring they met all performance goals and objectives.
- Created policies and procedures for local staff to adhere to company standards of excellence.
- Collaborated with marketing teams to develop promotional campaigns that increased brand awareness in the region.
- Maintained an up-to-date knowledge of industry developments to ensure competitive advantage.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Analyzed team performance on weekly basis through review of in-depth reports.
- Organized and oversaw capital improvement projects to maintain business viability.
- Collaborated with team members in developing best practices to support company objectives.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Successfully oversaw [Number] districts in retail industry, including [Number] stores and [Number] [Job title]s by delivering extensive management training.
- Maintained up-to-date knowledge of industry trends and best practices.
- Established key performance indicators (KPIs) to measure success.
- Recruited and trained new employees to meet job requirements.
- Managed diverse teams to achieve project goals and deadlines.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Created and managed budgets for travel, training, and team-building activities.
- Fostered a positive work environment to retain top talent.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented effective policies and procedures for operations.
- Member of the decision-making body for company-wide objectives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored budgets, resources, and performance metrics
Manager, Liner Trade
Samudera shipping Line (I) Pvt. Ltd.
MUMBAI
07.2009 - 01.2022
- Monitored staff performance and addressed issues.
- Managed the process of identifying potential customers and developing new accounts.
- Identified areas for improvement in operational processes and developed solutions to enhance efficiency.
- Developed and implemented effective strategies to expand customer base and increase sales.
- Maintained contact with existing customers through phone calls, emails, and visits to build strong relationships.
- Established pricing policies that maximized profits while maintaining customer satisfaction levels.
- Created and maintained relationships with key clients, partners, vendors, and industry professionals.
- Collaborated with cross-functional teams such as operations, finance, legal departments, in order to develop successful business models.
- Conducted market research to analyze competitor trends in order to gain a competitive advantage.
- Implemented innovative approaches to improve overall customer experience.
- Prepared detailed reports on sales performance for senior management review.
- Developed marketing plans that included budgeting, forecasting, target markets selection and product positioning.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Created and maintained sales environment to support business objectives.
- Developed and implemented new sales strategies to update product lines.
- Developed and significantly grew assigned trade lane using strong engagement and marketing skills.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Conducted market research and reported on competitors.
- Facilitated regular training sessions for sales team members.
- Managed a team of sales representatives, driving performance and growth.
- Monitoring space utilization/ vessel planning/ & space management.
Assistant Manager, Customer Service
Samudera shipping Line (I) Pvt. Ltd.
MUMBAI
02.2007 - 03.2009
- Resolved escalated complaints from customers in a timely manner.
- Participated in weekly meetings with senior management for status updates.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Established positive rapport with customers, sales and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving post shipment services and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Mentored team members in professional development and growth.
- Monitoring vessel Utilization/bookings forecast / space management/projections / co ordination with HO & principal office /co ordination with sales/operations/documentation .
Sr. Customer Service Executive
SAMUDERA SHIPPING LINE (i) PVT.LTD.
MUMBAI
02.2005 - 01.2007
- Close co ordination with Principals & sales team for handling day to day Pricing /equipment / space utilization.
- Developed strategies to increase customer loyalty and retention rates.
- Ensured compliance with all applicable laws, regulations, and company policies.
- Trained and supervised customer service desk on policies, procedures, and best practices.
- Coordinated with other departments i.e operations /documentation to ensure customer satisfaction.
- Assisted in the development of new processes to improve customer service efficiency.
- Analyzed customer base to identify trends and opportunities for improvement.
- Managed day-to-day operations of the Customer Service department.
- Participated in meetings with senior management for status updates.
- Provided customer service and assistance to customers in resolving issues and concerns.
SR. CUSTOMER SERVICE EXECUTIVE
W.W. SHIPPING INDIA PVT. LTD.
MUMBAI
02.2004 - 01.2005
- Created and maintained customer accounts while providing exceptional service and support.
- Assisted customers with Inquires , complaints and issues.
- Developed and implemented customer service strategies to improve customer satisfaction levels.
- Compiled daily, weekly, monthly reports outlining key performance indicators related to customer service operations.
- Monitored incoming calls and emails from customers to ensure quality standards were met.
- Supported sales team members to drive growth and development.
- Worked collaboratively with team members to achieve goals.
- Reporting / CBF and vessel utilization /Principal reporting/ co-ordination with Principal office
Pricing Coordinator
LP INDIA LOGISTICS PVT. LTD.
MUMBAI
01.2003 - 01.2004
- Coordination with SHipping LInes
- Co ordination with Top exporters HLL,ASIAN PAINTS, ADANI, SATNAM OVERSEAS, ANDAGRO
- Reporting to MD of Company
Education
MASTERS OF FINANCE - International Finance
INDIAN INSTITUTE OF MANAGEMENT - INDORE
INDORE12-2025
MASTERS IN MARKETING MANAGEMENT - 1ST YEAR - Marketing Management And Research
Welingkar Institute of Management
MUMBAI06-2008
Bachelor of Commerce / Finance/ Economics - Economics/Finance/ Commerce
HINDUJA COLLAGE OF COMMERCE
MUMBAI05-1995
High School Diploma -
Gauridatta Mittal Vidhyalaya/ SPHC HIGH SCHOL
MUMBAI05-1993
Timeline
Regional Head - North & West Coast India
TRANSLINER MARITIME (I) PVT.LTD.
02.2022 - Current
Manager, Liner Trade
Samudera shipping Line (I) Pvt. Ltd.
07.2009 - 01.2022
Assistant Manager, Customer Service
Samudera shipping Line (I) Pvt. Ltd.
02.2007 - 03.2009
Sr. Customer Service Executive
SAMUDERA SHIPPING LINE (i) PVT.LTD.
02.2005 - 01.2007
SR. CUSTOMER SERVICE EXECUTIVE
W.W. SHIPPING INDIA PVT. LTD.
02.2004 - 01.2005
Pricing Coordinator
LP INDIA LOGISTICS PVT. LTD.
01.2003 - 01.2004
MASTERS OF FINANCE - International Finance
INDIAN INSTITUTE OF MANAGEMENT - INDORE
MASTERS IN MARKETING MANAGEMENT - 1ST YEAR - Marketing Management And Research
Welingkar Institute of Management
Bachelor of Commerce / Finance/ Economics - Economics/Finance/ Commerce
HINDUJA COLLAGE OF COMMERCE
High School Diploma -
Gauridatta Mittal Vidhyalaya/ SPHC HIGH SCHOL
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