Siddhi Bhatt

• Appointed POC for a cross-functional AI response audit — coordinated 3 trainers to extract backend data, benchmark AI-generated IELTS outputs against teaching standards, identify quality gaps causing student escalations, and drive full resolution.
• Drove a 25% increase in referral leads by auditing the AS-IS referral process, identifying root causes (inconsistent execution, no standardized script), and implementing a structured framework — simultaneously improving session quality.
• Led sanity check analysis for AI-based test evaluations, gathered requirement and reported the insights to the management for AI-system improvement.

• Streamlined Invoice Validation process for critical clients, resource planning.
• Strategized a comprehensive analysis of billing process Use-cases for User Acceptance Testing (UAT) of implementation of the Canadian GST invoicing in the MI segment.
• Recognized with the Operational Excellence award for highest productivity and business process improvements.
• Handled Client Quotes, Contract verification, and collaborated with business stakeholders.
• Analysed finance-related reports besides multitasking to various critical client escalations.

• Implemented taxation changes under the new GST regime.
• Conducted Internal audits handled for parent and sister-concern.
• Managed tendering and import-export documentation.
• Led Production reporting improvement plans.
• Responsible for documentation, AC Receivables, Payables and other HR formalities.

• Received appreciation for conducting high-quality interviews and surveys.
• Conducted Telephonic, CATI-based & Face-to-Face Interviews on APAC projects.