Siddhrath Mehta
Gurgaon
Summary
Results-oriented Analyst with 4+ years of experience in Sales Operations and Data Analysis. Holds an MBA in Marketing & Business Analytics. Utilizes Excel and Power Query to extract insights that drive global e-business initiatives. Focused on enhancing online experiences through effective data storytelling and collaboration.
Overview
9
9
years of professional experience
Work History
Analyst, Customer Services
Dell Technologies
Gurgaon
01.2023 - Current
- Achieved voice and email SLAs of 85% while meeting business metrics CE: 92%, APC: 4.2, TTR: 3.9 QOQ, contributing to overall service performance.
- Created visual data representations that improved analytics understanding, sharing insights with business leaders to drive enhancements in customer experience.
- Resolved pre-order and post-order customer issues, significantly enhancing customer satisfaction.
- Collaborated with IT and order management teams to address order-related issues.
- Participated in pilot team for new AI assistance implementation in care services. to launch new AI assistance for care services.
- Problem Solving and Build Concrete solutions for permanent resolution.
- Sharing Dashboards - Weekly & Quarterly Global Scorecard to Stakeholders
Analyst, Sales Operations
DELL GDO
Gurgaon
01.2022 - 01.2023
- Collaborated with Online Experience Managers (OEMs) to analyze data from Power BI and Excel, guiding strategic business decisions.
- Define and monitor KPIs to improve customer experience and site performance.
- Supported Global Dell Outlet (GDO) team in managing refurbished and LTS product sales across regional websites, enhancing sales visibility.
- Liaised between business stakeholders and IT teams to implement e-business solutions, enhancing project alignment.
- Executed services campaigns across affiliate marketing, shopper channels, and email marketing, increasing customer engagement.
Specialist, Sales Operations
DELL GDO
Gurgaon
06.2019 - 12.2021
- Processed distress customer orders in collaboration with Sales and IT teams to ensure timely fulfillment
- Resolved order-related issues through root cause analysis and issue resolution
- Provided critical support to sales during Black Friday and Cyber Monday promotions
- Created and distributed weekly and quarterly reports to stakeholders for informed decision-making
- Applied promotions and deals on the website using Dell's internal tools to enhance customer engagement.
- Led setup of warranty structure and creation of warranties for refurbished products to enhance product support
Sr. Assistant Sales Operations
DELL Technologies
Gurgaon
10.2017 - 06.2019
- Quality Auditor for North America Sales Operations
- Conducted sales audits, providing insights that informed and refined business strategies
- Acted as the primary contact for backend sales operations, facilitating effective communication and coordination.
- Monitored operational activities, offering targeted feedback on callouts to improve processes
- Developed audit programs and workpapers aligned with professional auditing standards
- Analyzed data trends to identify patterns and insights. and sharing current trends with stakeholders
- Compiled weekly reports, highlighting identified opportunities and presenting findings with MS Excel and PowerPoint
- Received Shout out award for Top Performance
- Bagged 3 Employee of the month awards for Excellent Performance
Customer Sales Representative
Quattro
Gurgaon
08.2016 - 10.2017
- Upsold software and support packages to individual and business customers, improving overall service experience
- Enhanced sales strategies by analyzing customer feedback and market trends to better meet customer needs
- Handled customer queries related to PC issues, providing effective solutions that increased customer satisfaction
Education
MBA - Marketing & Business Analytics
Bharat Vidyapeeth Deemed University
Pune06-2025
Bachelors in business administration -
Guru Gibind Singh Indraprastha University
Delhi06-2014
Skills
- Data Analysis & Visualization
- KPI Tracking & Performance Reporting
- Customer Experience Optimization
- Project Management
- Stakeholder Communication
- Business Requirements Gathering
- Content Management
- Cross-functional Team Collaboration
Personal Information
Date of Birth: 09/14/92
Certifications And Tools
- MS Excel
- Powerpoint
- SEO/SEM Fundamentals
- Basic Knowledge of Adobe Analytics
- SQL
Timeline
Analyst, Customer Services
Dell Technologies
01.2023 - Current
Analyst, Sales Operations
DELL GDO
01.2022 - 01.2023
Specialist, Sales Operations
DELL GDO
06.2019 - 12.2021
Sr. Assistant Sales Operations
DELL Technologies
10.2017 - 06.2019
Customer Sales Representative
Quattro
08.2016 - 10.2017
MBA - Marketing & Business Analytics
Bharat Vidyapeeth Deemed University
Bachelors in business administration -
Guru Gibind Singh Indraprastha University