SIDDIQUA FATIMA

• Spearheaded 30+ professional services projects, specializing in Oracle Cloud Implementations, SQL DB Upgrades, Data Conversions, and EBS Deployments, ensuring successful project delivery.
• Managed entire project lifecycles, including scope definition, schedule management, resource allocation, and deliverable tracking.
• Led comprehensive RAID (Risks, Assumptions, Issues, and Dependencies) management to ensure proactive mitigation strategies, and seamless project execution.
• Orchestrated PMO operations by developing project frameworks, standardizing processes, and aligning resources to ensure optimal performance and governance.
• Conducted Steering Committee (SteerCo) reviews, weekly status reports, and QBRs to provide transparent project updates and ensure alignment with executive leadership goals.
• Designed and deployed Power BI dashboards and Smartsheet reports for resource utilization, capacity planning, and project performance insights.
• Served as the SME for the SD Plus MSP rollout, enhancing IT support services for improved issue tracking and resolution.
• Streamlined internal processes with Power Automate-driven notifications and SharePoint workflows to automate approvals and improve operational efficiency.
• Achieved 100% SLA compliance across multiple projects by implementing proactive risk assessment and stakeholder engagement strategies.
• Improved resource utilization rates by 20% through enhanced workload allocation strategies, using Smartsheet and Power BI.
• Facilitated successful Oracle Cloud deployments by ensuring robust data migration planning and testing frameworks.
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Mentored junior project managers and team members to enhance their skills and career growth.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.

• Managed strategic hiring and resignation processes for a 350+ member Network Technology Services (NTS) team.
• Developed detailed strategic presentations for the Senior Leadership Team (SLT) reviews and business reporting.
• Directed compliance governance, ensuring the successful completion of audits and regulatory requirements.
• Supported organizational change initiatives, working closely with the Chief Operating Officer and PMO teams.
• Highlights:
• Primed detailed process documents for the Business Support Management.
• Introduced a couple of initiatives to reduce fire drills among SLTs.
• Supported a pilot team in Mumbai as a POC/transition manager.

• Assisting Program Managers with product information and statuses of on-going projects.
• Consolidating the information of functionality of 4 different Firewall Teams.
• Coordinating with the SharePoint Team and assisting in the site development for the Firewall Teams.
• Creating databases and consolidating client information.
• Acting as a POC (Point of Contact) for Sentry Team and answering to Service Now related queries.
• Creating case and assignment on Service Now ticketing tool; troubleshooting Firewall issues and simultaneously working on Firewall Migration Projects.
• Hosting client meeting for the migrations and assisting Project Manager with resource allocation.
• Coordinating between Project Manager and Operations Manager.
• Attending weekly meeting with Operational Manager; delivering presentations to clients with the product details.
• Reporting the status of the projects to the vendors and stakeholders.
• Working on different stages of the projects and coordinating with the internal Sales Team and Project Managers on the 54 on-going client migrations.
• Liaising between India Team & US Team by acting as Client Technical Representative of pilot batch for Sentry Solutions Suite.
• Highlights:
• Drafted all the process documents and provided the on-job training to the new associates.
• Drafted migration and training documents for 2 pilot batches.
• Reported the teams weekly, monthly and yearly performance stats.
• Playing key role in Employee Engagement Team of the organization.
• Conducted fun activity programs for 180 plus employees & executed Family Day & various events of organization.

• Monitored, audited and evaluated performance to ensure team members follow the organizations protocol and helped them in implementing business’s strategic objectives.
• Played a key role as Quality Analyst and managed escalations for the team of 18 Members.
• Provided scores on audits, imparted oral and documented feedback on a regular basis, prepared action plans, trained associates to upskill their process knowledge and minimize errors.
• Presented weekly, monthly, quarterly and annual audit reports to Team Leader and Process Management.
• Maintained monthly dashboards on team member's performance.
• Executed critical projects such as Plan Enrolment Team (PET).
• Conducted research and provided resolution on Carrier Discrepancy Reports.
• Registered Process Emergency Enrolments by interfacing with client and the carrier contacts.
• Tracked files that were scheduled and fixed the bugs that hindered files to load.
• Mentored new hires on all the tasks in the team & imparted refresher trainings for all associates on annual tasks.
• Ensured adherence of productivity and quality benchmarks associated with every task undertaken.
• Confirmed effective change management and executed process changes requested by the BU.
• Supported floor in understanding various tasks to peers.
• Reached out to BU’s for process related queries and helped the team in standardization and apt resolutions.

Highlights:

• Awarded R&R for Quality Award of Honour, Titan of the Month, Star of the Month, Idol of the Month also with BU appreciation on other valuable project contributions directly given by BU'S.
• Awarded with WOW & Bravo Awards among which one Bravo was awarded by Director-Operations.
• Awarded with Best Speaker in Toast mater Club.
• Actively participated in MIDAS (Child Education Cause).
• Volunteered and provided Stall Support on Company Day.
• Awarded with Table Topic Speaker in ADP Hyderabad Toastmasters Annual Contests: ISC & Table Topic Contests.
• Contributed good number of Value adds in the team.