Siddique Thashiq
Bangalore
Summary
Results driven with overall 7 years experience and LMS Professional with 4 Years experience in managing virtual, classroom and administering learning platforms, developing online training programs and analyzing training data to drive business results. Proven track record of improving training effectiveness, increasing learning engagement, and ensuring seamless delivery of learning initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Officer - Learning Management Services (L&D)
First AbuDhabi Bank
11.2021 - Current
- Training Enrolments: Plan, manage, and coordinate enrolments for new and existing training programs, ensuring smooth scheduling and participation.
- Subject Matter Expert (SME): Act as the go-to resource for employees seeking clarification or guidance on New Hire Training and broader development initiatives.
- Organizational Communication: Create and maintain effective communication channels-bulletins, newsletters, and updates-to keep employees informed about training schedules, resources, and opportunities.
- Feedback Management: Gather structured feedback from trainers and trainees after sessions to assess effectiveness and identify opportunities for improvement.
- Collaboration with Content Team: Work closely with content developers to design course materials that align with training goals and event requirements.
- Curriculum Development: Create, adapt, and customize curriculum to suit diverse audiences and multiple learning delivery methods (classroom, virtual, blended).
- Module Creation: Develop training modules and course materials that are engaging, learner-friendly, and aligned with organizational objectives.
- Supporting Materials: Produce complementary resources such as participant guides, leader guides, manuals, reference cards, and certification aids to reinforce learning.
- Continuous Improvement: Regularly review and modify existing programs to ensure they remain up to date and meet internal process standards.
- New Hire Training: Facilitate onboarding sessions, ensuring new employees understand company policies, processes, and culture (including quality assurance-focused sessions where applicable).
- Refresher Training: Deliver periodic refresher courses to help employees stay current with policies, processes, and evolving job requirements.
- Developmental Training: Provide both basic and intermediate-level modules to support employees' professional growth and skill advancement, as directed by leadership or management.
- Engagement and Facilitation: Ensure training delivery is interactive, impactful, and tailored to learner needs for maximum retention and application on the job.
- Recruitment Support: Participate in the recruitment process by conducting Learning & Development evaluation rounds as part of candidate assessment.
- Feedback Analysis: Collect and analyze training effectiveness through structured feedback at multiple levels (Level 1: Reaction, Level 2: Learning, Level 3: Behavior).
- Reporting: Generate detailed reports highlighting insights, trends, and recommendations for future improvement of training programs.
- Continuous Development: Use evaluation data to refine delivery methods, improve curriculum design, and enhance the overall training strategy.
Team Leader
Cogent E-Services Limited
11.2018 - 08.2021
- Company Overview: Banking Process
- Lead a team of customer service representatives.
- Monitored and analyzed team metrics such as first call resolution and customer resolution.
- Successfully implemented process improvements, resulting in increasing efficiency and effectiveness.
- Utilised quality monitoring forms, scorecards then provide feedback and coaching to agents to improve their performance.
- Identify and address root causes of quality issues.
- Developed and coached team members to achieve individual and team goals.
- Banking Process
Customer Service Executive
11.2017 - 10.2018
- Handled customer inquiries professionally, providing product and service information, troubleshooting.
- Maintained accurate records of customer interactions, including inquiries, complaints, and follow-ups.
- Escalated the unresolved client grievances and special requests to relevant departments for further actions.
- Improved first call resolution rates, reduced average handling time, positive feedback from customers and supervisors.
Sales Insider
- Company Overview: Hardcore Sales
- Developed and implemented effective sales strategies that improved customer engagements and conversion sales rates.
- Coached and mentored team members to enhance their sales skills and product knowledge, resulting in improved performance and job satisfaction.
- Analysed sales data and areas for improvements and made data driven decisions to drive business outcomes.
- Collaborated with cross-functional teams to align sales strategies with business objectives.
- Hardcore Sales
Education
B.Com -
SDM College of Business Management
MangaloreSt. Aloysius P.U College
MangaloreSkills
- LMS Platforms
- Oracle Fusion
- Salesforce
- Cornerstone
- Authoring tools
- Tracking and analyzing training data
- Implementing and managing LMS projects
- Managing and motivating a team
- Developing team members skills and performance
- Resolving customer issues and complaints
- Managing time
- Prioritising tasks
- Feedback analysis
- Process improvement
- Reporting and documentation
Certification
- Data Visualization with Power BI, Data Computer Consultancy System Services, Hands-on training focusing on creating interactive dashboards and visual reports.
- Dashboard Creation Using Excel, Emirates Institute of Finance, Covering data analysis, visualization techniques, and dynamic reporting.
Accomplishments
- Awarded Best Employee for the first Quarter of 2024 at First Abu Dhabi Bank.
- Recognized as Best Team Leader at Cogent E-Services for the exceptional leadership and development.
- Participated in multiple entrepreneurial development program.
Languages
- English
- Hindi
- Kannada
- Malayalam
Timeline
Senior Officer - Learning Management Services (L&D)
First AbuDhabi Bank
11.2021 - Current
Team Leader
Cogent E-Services Limited
11.2018 - 08.2021
Customer Service Executive
11.2017 - 10.2018
Sales Insider
B.Com -
SDM College of Business Management
St. Aloysius P.U College