SIDDU HUSSAIN A
Senior Insurance Operations Specialist
Trivandrum
Summary
Detail-oriented and performance-driven Insurance Operations Executive with over 7 years of experience managing end-to-end operational processes across policy issuance, renewals, claims coordination, and compliance in insurance domain. Proven expertise in streamlining workflows, enhancing customer experience, and ensuring adherence to regulatory standards. Adept at coordinating with underwriting, sales, and claims teams to drive operational efficiency and policy retention. Strong background in handling both Marine & Non Marine products (WC, Medmal, PAR, PI, PL) and liability lines. Known for delivering service excellence and operational accuracy in high-volume environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
SENIOR INSURANCE OPERATIONS EXECUTIVE
AFIA INSURANCE BROKERAGE LLC (INSURANCE MARKET.ae)
Dubai
05.2023 - Current
- Handling all lines of business both Marine & Non-Marine Insurance Portfolio (WC, Medmal, PAR, PI) & assisting the Sales Team for procuring quotations from Underwriters and from various Portals of the Insurers
- End to end Service on all Non-Motor lines by understanding the Risk Exposure of the client and obtaining best possible coverage by negotiating with the Insurers
- Issuing Quotations for New business and assisting Line Managers in RFQs
- Advising the Sales team on the best possible coverage which can be provided to the client.
- Negotiated contracts with vendors and suppliers to secure favorable terms for the organization''s benefit.
- Ensured strict compliance with industry regulations through diligent monitoring and timely updates to policies and procedures.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Implemented process improvements that increased overall operational effectiveness and cost savings.
SENIOR INSURANCE OPERATION SPECIALIST
ALLIANZ TECHNOLOGY
Trivandrum
12.2017 - 10.2022
- Maintain a solid understanding of the core aspects of relevant insurance & related legislation.
- Participated & lead in stakeholder engagement sessions & work in partnership with brokers on identified initiatives to improve client experience.
- Understand the needs & expectations of the clients & ensure the delivery of quality service to the team & colleagues.
- Handling the assigned client’s end to end requirement during the policy tenure
- Spearheaded initiatives to improve data accuracy, enhancing the overall quality of underwriting decisions.
- Implemented risk management strategies to minimize potential losses for both clients and the organization.
- Manage escalated calls, complaints, questions, and queries as necessary
- Build and maintain relationships with the appropriate level at Insurer to ensure effective execution in post placement services, as well as maintaining customer service to Client Team and peers
PROCESS ASSOCIATE
CASTLE MEDICAL INDIA Pvt Ltd
Trivandrum
08.2015 - 12.2017
- Initiate telephone calls to insurance companies requesting status of claims in queue.
- Contact insurance companies for further explanation of denials and underpayments.
- Implement follow-up protocols to ensure no delays in processing claims, policy changes, or compliance documentation
- Ensuring & taking appropriate action on claims to guarantee resolutions.
- Review and dispute denied claims to ensure appropriate reimbursement
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Follow-up on missed payments and resolve financial discrepancies
Education
Bachelor of Science - ELECTRICAL & ELECTRONICS ENGINEERING
SIVAJI COLLEGE OF ENGINEERING & TECHNOLOGY
TRIVANDRUM 01.2010 - 04.2014
Skills
Effective strategy implementation
Strategic team guidance
Proactive self-starter
Engaged listening
Business development
Analytical performance review
Timeline
SENIOR INSURANCE OPERATIONS EXECUTIVE
AFIA INSURANCE BROKERAGE LLC (INSURANCE MARKET.ae)
05.2023 - Current
SENIOR INSURANCE OPERATION SPECIALIST
ALLIANZ TECHNOLOGY
12.2017 - 10.2022
PROCESS ASSOCIATE
CASTLE MEDICAL INDIA Pvt Ltd
08.2015 - 12.2017
Bachelor of Science - ELECTRICAL & ELECTRONICS ENGINEERING
SIVAJI COLLEGE OF ENGINEERING & TECHNOLOGY
01.2010 - 04.2014
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