Sidhant Mahajan
Sr System and Infrastructure Engineer
Noida,UP
Summary
Dynamic Sr. System and Infrastructure Engineer at Netoyed with expertise in Office 365 management, Servers and cloud services. Proven track record in enhancing system performance and security, while delivering exceptional client support. Adept at troubleshooting complex issues and driving IT infrastructure development, ensuring optimal operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. System and Infrastructure engineer
Netoyed
12.2023 - Current
- Designs, implements, and maintains IT systems for multiple clients, providing remote support.
- Provide L2/L3 help desk support to customers.
- Proactively monitor client systems for performance issues and security alerts.
- Manage and maintain servers, cloud services, and virtualization platforms for clients.
- Managed monitored and scheduled batch/Jobs for backups.
- Interact directly with clients to troubleshoot issues, implement solutions, and ensure customer satisfaction.
- Worked with vendors for S/W and H/W problem resolution.
- Managed Office 365 including tenant hardening and improving the secure score.
- Active directory installation and configuration.
- AV solution management.
System Analyst
EXOedge
08.2020 - 12.2023
- Researched and adopted modern technologies to add values to existing offerings.
- Handling U.S. Clients and working as a backend IT engineer.
- Collaborated with upper management to drive strategy and implement new process.
- Provided client support on system operations and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Deployed WDS and WSUS servers.
- Created and maintained group policies.
- Created and maintained office 365 policies.
- Managed exchange admin center in Office 365.
- Created mail flow rules in exchange server O365.
- Hands-on First-hand experience in BMS, Kaseya, Kace Management and AD Manager.
- Deployed and Deployed and monitored PRTG Network Monitor.
- EmaiManaging Email protection using Mimecast.
IT Intern
EXOedge
01.2020 - 08.2020
- Discovered root causes of problem and identified appropriate solutions.
- Assisted team members by crafting project research material for implementation.
- Researched modern technologies to boost information technology.
- Delivered assistance and support for team-based IT projects.
- Collaborated with vendors to resolve problems with services, equipment, or inventory.
- Maintained inventory records and documentation for equipment in database.
- Installed application software and upgrades, virus protection and drivers.
- Conducted System audits to check and patch any known vulnerability.
Education
Bachelor’s - computer science engineering
Chandigarh University
Chandigarh05-2020
Senior Secondary -
M.H.A.C School
Jammu01.2016
Matriculation -
M.H.A.C School
Jammu01.2014
Skills
- Office 365 Management
- Cloud services management
- Server administration
- Active directory configuration
- Virtualization technologies
- Troubleshooting systems
- Disaster recovery planning
- Data centre operations
- Compliance
- System administration
- IT Infrastructure Development
- Networking
Certification
- Alison Certified Computer Networks and the OSI Model
- Azure Fundamentals Certified (AZ-900)
Languages
- English
- Hindi
People Skills
- Good collaborator
- Responsible
- Adaptable
- Decision Making
Personal Information
- Father's Name: Mr. Rakesh Kumar Gupta
- Mother's Name: Ms. Anju Mahajan
- Date of Birth: 01/23/99
Timeline
Sr. System and Infrastructure engineer
Netoyed
12.2023 - Current
System Analyst
EXOedge
08.2020 - 12.2023
IT Intern
EXOedge
01.2020 - 08.2020
Bachelor’s - computer science engineering
Chandigarh University
Senior Secondary -
M.H.A.C School
Matriculation -
M.H.A.C School
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