SIDHANT SAHNI

Key Duties and Responsibilities

• Receiving, screening and taking appropriate action on all correspondence i.e. Telephone, walk-ins, official email, etc.
• Collaborating with channel partners to counsel students and answer their program related queries.
• Representing UFV at educational events.
• Tracking source of all student inquiries for marketing evaluation purposes.
• Understanding details of UFV and its academic programs in order to accurately promote its benefits to students.
• Developing, managing, and servicing agent network and meeting enrolment targets through agents and their operational territories.
• Travelling comprehensively and extensively to all those territories where UFV wants its representation.

• Attended educational events and other activities, to increase outcome.
• Agent Visit to acknowledge about programs.
• Counseled students in career planning and academic goals.
• Oversaw comprehensive admissions database for students.
• Assisted students with registration process.
• Reviewed enrollment activities and make changes to smooth future applications.
• Prepared documents, reports and memos for international department on daily and weekly basis.

• Establishing open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.
• Handling payment process and disputes.
• Maintaining and keeping track of sales data, refunds and charge backs.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Increased sales by 30% after joining.
• Over-achieved target twice.