SIDHANT SEKHAR

• Identified new markets for potential expansion opportunities in digital payments products of the bank like POS / QR / API Banking / Tally Plugin and Bulk NEFT.
• Resolved customer complaints in a timely manner to maintain positive relationships.
• Resolved customer concerns and answered questions to promote positive guest experiences.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Directed and coordinated products, services and sales activities.
• Supported sales team members to drive growth and development.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Recruited, trained, and supervised retail personnel according to company guidelines.

• Identified new markets for potential expansion opportunities.
• Negotiated terms of sale, pricing, discounts, and payment policies with customers.
• Monitored competitor activities to stay ahead of the market trends.
• Resolved customer complaints regarding sales and service.
• Supported sales team members to drive growth and development.
• Conducted market research and reported on competitors.
• Gained market share in new sales performance through aggressive team training.
• Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
• Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
• Created marketing materials and presentations for prospective clients.
• Ensured compliance with relevant laws and regulations when dealing with customers.

• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Ensured compliance with safety regulations and company policies.
• Resolved conflicts between team members in an effective manner.
• Maintained up-to-date knowledge of company products and services.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

· Completes store operational requirements by scheduling and assigning employees; following up on work results.

· Maintains store staff by recruiting, selecting, orienting, and training employees.

· Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.

· Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for store profitability.

· Meet sales goals by training, motivating, mentoring and providing feedback to sales staff and selling different products such as Wire line, Wireless, Photon GSM and CDMA devices.

· Propose innovative ideas to increase market share.

· Protects employees and customers by providing a safe and clean and friendly store environment.

· Maintains the stability and reputation of the store by complying with legal requirements.

· Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

· Contributes to team effort by accomplishing related results as needed.

· Setting up new channel partners and overseeing the on-boarding process.

· Implementing Channel marketing plans set out by the channel marketing team.

· Working closely with sales team and channel partner to train and advise on new product launches, plans

· Monthly reporting on Sales KPI’s within channel partners.

· Working to achieve sales and revenue target as set by sales head

· Giving feedback to the marketing team on results of sales promotion and visibility at the retail counters

· Resolving customer service issues as raised by channel partner

· Identifying and reaching out to new geography and new channel partner

· Working on cross selling opportunities within the organization

· Working closely with channel partner for revenue generation and channel partner profitability.

· Motivate the sales team to grow the retailer base in their beat to generate additional sales.