Reading books
SIDHANTA KUMAR BHOI
DHENKANAL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Associate
Reliance Smart
02.2021 - 11.2023
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased revenue by cross-selling and upselling products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
Education
MBA - HR Marketing
Capital Institute Of Management & Scince
Bhubaneswar 04.2001 -
Bachelor of Science - Biology And Chemistry
Anchalika Degree Mahavidyalaya
Banasing,Dhenkanal 04.2001 -
High School Diploma -
Sridhar Swami Education And Technology
Sadangi,dhenkanal 04.2001 -
Skills
Upselling and Cross-Selling
POS System Operation
Team Collaboration
Regulatory Compliance
Customer Support
Product Knowledge
Customer Service
Safety Regulations
Mother Tongue
Oriya
Personal Information
- Date of Birth: 07/01/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Disclaimer
I do hereby declare that the above furnished information is true to the best of my Knowledge and belief.
Interests
Watching News
Like to reading Books
Target 3 Billion is a book by the former President of India, A. P. J. Abdul Kalam, and Srijan Pal Singh. The book highlights the issues prevailing in rural India and suggests measures to improve standard..
Timeline
Customer Service Associate
Reliance Smart
02.2021 - 11.2023
MBA - HR Marketing
Capital Institute Of Management & Scince
04.2001 -
Bachelor of Science - Biology And Chemistry
Anchalika Degree Mahavidyalaya
04.2001 -
High School Diploma -
Sridhar Swami Education And Technology
04.2001 -