Active Directory & O365
Sidhanth Barik
Manager, Customer Success
Chennai,TN
Summary
I've played roles ranging from Tech Support to a Solution Architect, Regional Manager and now a Customer Success Manager which has helped in developing an Intrapreneurial mindset.
Traveled extensively has made me a better conversationalist and helped me demonstrate products effectively to negotiating with C Level Executives.
I discuss and consult Organizations for every need ranging from Active Directory Management, Security, Backup and Storage, Identity Management and O365.
Overview
10
10
years of professional experience
Work History
Regional Manager
ManageEngine
Chennai, TN
01.2019 - Current
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Driving a team of Pre-Sales Consultants, Sales Engineers and Leads for the U.S Pre-Sales team where we've successfully met targets on the Customer Count and Revenue.
- Derived and Designed Key Performance Indicators to evaluate and improve targets and forecasting.
- Actively Involved in Product and Process Training to New Hires and and Technical mentorship to peers.
- Demonstrated Onsite Enterprise Account Management to increase potential from new and existing clients and reduced the conversion time frame from 90 days to 60 days.
- Lead Generation by designing effective email campaigns on Cross-Selling & Up-Selling, Seminars, Workshops and other Onsite events.
Lead Consultant
ManageEngine
Chennai, TN
01.2016 - 12.2018
- Trained and Onboarded several accounts onsite and online on solutions predominantly on Compliance, Active Directory & Microsoft 365 Management, End-User Self-Service Management, SIEM, Backup & Recovery.
- Developed program schedules and monitored milestones, managing production flow to guide all production orders to correct and timely completion.
- Single Handedly Built the UK Presales Team while simultaneously handled Support for a suite of Products on Identity and Access Management.
- Product Training on USP to Channel Partners and Internal Sales Team to bring in additional potential.
- Advocating Customer Requirements in liaison with Product Management to help improve services.
- Ruthless Scoping of Requirements to bridge communications between Multiple Teams thereby closing deals well before deadlines.
Presales Consultant
ManageEngine
Chennai, TN
01.2013 - 12.2015
- Recommended improvements and enhancements in products to product development team based on customer feedback.
- Involved in gathering requirement analysis for the betterment of products based on market technological needs.
- Provide online/onsite consultation and Product Training to customers pertaining to Identity and Access Management.
- Collaborating with sales and engineering resources to address customer needs.
- Accurately giving the apt solution that is supported by the decision-makers.
- Demonstrated Product Workshops to equip clients to use the software with ease.
- Participated in conferences, shows, and exhibitions to showcase multiple products & generate potential leads for Presales activities.
Technical Support
CSS Corp
Chennai, TN
04.2011 - 12.2012
- Activated accounts for clients interested in new services.
- Derived TNA (Training Need Analysis) for the agents failing in product wise & explaining the product policies and procedures
- Adhering to Quality Parameters related to Inbound Calls and Documentation
- Providing on call resolution for customers facing issues related to initial and other technical issues related to any products under networking.
- Provided on-call support for critical issues related to home office networking products such as Routers, Extenders, Adapters etc.
Education
Bachelor of Engineering - Electronics And Communication
SLA Engineering College
ChennaiSkills
Territory Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Windows Security & Auditing
ManageEngine IGA Suite
Timeline
Regional Manager
ManageEngine
01.2019 - Current
Lead Consultant
ManageEngine
01.2016 - 12.2018
Presales Consultant
ManageEngine
01.2013 - 12.2015
Technical Support
CSS Corp
04.2011 - 12.2012
Bachelor of Engineering - Electronics And Communication
SLA Engineering College
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