SIDHARRTH YASH
Noida
Summary
Dynamic General Manager with a proven track record at RSystems International, excelling in operational management and strategic planning. Adept at enhancing team performance through effective training and cross-functional collaboration, I leverage CRM expertise to drive business development and foster strong vendor relations, achieving significant improvements in efficiency and productivity.
Overview
20
20
years of professional experience
Work History
General Manager – Inside sales
RSystems International
Noida
09.2020 - Current
- Oversaw daily operations to ensure smooth business functions.
- Managed staff schedules and delegated tasks to optimize team workflow.
- Developed and implemented operational policies for efficiency.
- Coordinated with departments to align strategic goals and objectives.
- Led training sessions to enhance team performance and skills.
- Analyzed existing processes and developed new systems to improve overall productivity.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Facilitated regular meetings to discuss progress and address challenges.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed market trends to inform business strategies and decisions.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Group Manager – Hunting and Demand Generation
HCL Technologies
Noida
10.2016 - 09.2020
- Analyzed market trends to support strategic decisions and drive business development.
- Developed strategic plans to enhance service offerings and client satisfaction.
- Developed and implemented team strategies to increase efficiency and productivity.
- Led cross-functional teams to drive project delivery and operational excellence.
- Implemented performance metrics to evaluate team effectiveness and efficiency.
- Collaborated with departments to streamline workflow and enhance operational efficiency.
- Coordinated training programs to improve employee skills and knowledge application.
- Maintained an up-to-date knowledge of industry trends, organizational changes, and relevant regulations impacting the work environment.
AGM - Business Development and Sales
Xavient Software Solutions
11.2015 - 10.2016
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Delivered exceptional service and support to customers through face-to-face interactions and phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Sales operation head
Papyrus Scrolls
03.2011 - 10.2015
- Led cross-functional initiatives that resulted in significant process improvements and innovation.
- Developed and implemented strategies that enhanced operational efficiency across departments.
- Analyzed operational data to identify trends, informing key decision-making processes.
- Collaborated with teams to streamline processes and enhance service delivery.
- Managed supply chain logistics to maintain inventory levels and reduce costs.
- Coordinated communication between departments to ensure alignment on goals.
- Oversaw daily operations to ensure efficient workflow and productivity.
Sr. Executive – Retail and CPG Practice
HCL Technologies
12.2009 - 02.2011
- Engaged clients through phone calls and emails to identify specific needs and preferences.
- Collaborated with team members to devise targeted sales strategies, enhancing customer engagement.
- Maintained accurate records of customer interactions in CRM systems.
- Conducted follow-up calls to confirm customer satisfaction and address any concerns post-purchase.
Sr Business Development Executive
DAMCO Solutions
05.2006 - 11.2009
- Engaged clients through phone calls and emails to identify and address specific needs, enhancing customer satisfaction.
- Managed product inquiries and provided detailed information to customers.
- Collaborated with team members to develop targeted sales strategies, driving increased client acquisition.
- Maintained accurate records of customer interactions in CRM systems.
- Trained new representatives on sales processes and tools, ensuring a smooth onboarding experience and consistent sales approach.
Education
MBA -
ICFAI
01.2021
B.Com. -
University of Delhi
Delhi01.2005
O Level -
DOEACC
01.2001
Skills
- CRM platforms: Salesforce, Microsoft Dynamics
- Conversational AI tools: Exceed, Saleswhale
- Business development
- Operational management
- Strategic planning
- Vendor relations
- Customer management
- Team leadership
- Cross-functional collaboration
- Process improvement
- Problem solving
- Staff training
- Office Suite proficiency
Career Milestones
- Manager of the year - 2023, R Systems
- Manager of the year - 2021, R Systems
- Sales Hero Award for top collaborator, 2019, HCL
- Created a Qualified pipeline of over $100 MN across 10 named accounts., 2016, HCL Technologies
- Created pipeline of $ 250 Mn in the funnel across TME and RCPG vertical.
- Achieved high sales revenue worth USD 5 million for HCL Technologies., 2009-11, HCL Technologies
Country Travelled
US
Languages
- Hindi
- English
- Hindi
Personal Information
- Date of Birth: 01/18/84
- Visa Status: B1/B2 – Valid till 2028
Summary
14, Business Development, Demand Generation, Inside Sales, Sales Enablement, Offshore Sales, Sales Support, Client Relationship Management, Technology Sales, Campaign Management, Motivator, Communicator, Management, Collaborator, HCL Technologies, Group Manager, 12, Retail, CPG, Telecom, Media, US
Key Result Areas
- Enabling efficient cross-functional teams for directing sales activities and GTM strategies.
- Engaged in development of Global Inside Sales - Hiring, training & managing team members.
- Conceptualizing & implementing competitive GTM strategies for generating Demand.
- Strategizing for augmenting sales & revenue in line with company policy.
- Achieving targets through market mapping, lead generation, and servicing existing customers.
- Conducting promotional campaigns and launching new campaigns.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Accomplishments
Sales Hero Award - Top Collaborator - 2019 - HCL Technology
Timeline
General Manager – Inside sales
RSystems International
09.2020 - Current
Group Manager – Hunting and Demand Generation
HCL Technologies
10.2016 - 09.2020
AGM - Business Development and Sales
Xavient Software Solutions
11.2015 - 10.2016
Sales operation head
Papyrus Scrolls
03.2011 - 10.2015
Sr. Executive – Retail and CPG Practice
HCL Technologies
12.2009 - 02.2011
Sr Business Development Executive
DAMCO Solutions
05.2006 - 11.2009
MBA -
ICFAI
B.Com. -
University of Delhi
O Level -
DOEACC