Sidharth Khanna
Education Councilor/BPO Industry/Sales/Tour and Events
New Delhi
Summary
Accomplished Tour Operator and Event Coordinator at World Linq, adept in Tourism Management and Multitasking, significantly enhanced customer satisfaction by orchestrating memorable tours and managing intricate logistics. Leveraged strong organization and tour guiding skills to excel in fast-paced environments, consistently exceeding sales targets at NPK Build Con by fostering client relationships and strategic upselling.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Tour Operator/Tour Manager/Event Coordinator
World Linq
03.2022 - Current
- Balanced competing priorities during peak season operations while maintaining high levels of customer satisfaction.
- Utilized social media platforms effectively to share captivating content showcasing company's tour offerings.
- Organized memorable group tours with engaging activities and knowledgeable guides.
- Guided groups of up to 20 people on scheduled tours.
- Established positive relationships with clients, ensuring their needs were met throughout event planning process.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Reviewed event bills to confirm accuracy and approve payment.
- Managed complex logistics for international tours, including securing visas, accommodations, transportation, and local guides.
- Greeted guests warmly and explained what to expect on travel tours.
Education Counselor/HR Recruiter
University Foundations
05.2015 - 04.2019
- Provided emotional support and counseling for students struggling with pressures of school life.
- Identified students in need of special attention to implement strategies for success.
- Supported career services by counseling students on career options and guiding job search skills development.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Participated in professional development opportunities related to human resources management and recruiting practices.
- Developed and implemented plans to improve recruitment process.
Head of Sales & Marketing
NPK Build Con
02.2011 - 02.2015
- Increased sales revenue by 10% by implementing strategic marketing campaigns and fostering strong client relationships.
- Collaborated with cross-functional teams to develop innovative products that met customer needs and drove business growth.
- Streamlined internal processes for improved efficiency, reducing overhead costs and increasing profitability.
- Drove organizational change by reevaluating company structure to better align departments with overall goals.
- Expanded into new markets by conducting thorough research on potential clients'' industries resulting in successful entry.
- Created culture of accountability amongst employees thereby increasing productivity levels.
Customer Support Technician
Dell
02.2010 - 12.2010
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Identified trends in recurring technical issues by analyzing data from resolved cases, resulting in proactive measures taken towards long-term improvements.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
Sales Associate
NPK Build Con
09.2007 - 01.2010
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
Bachelor of Arts - Political Science And Government
University of Delhi
Delhi, India 04.2006 - 03.2010
Diploma in Aviation/Hospitality Industry - Aviation/Hospitality
Frank Finn Institute of Air Hostess Training
New Delhi, India 04.2007 - 03.2008
High School Diploma -
Rosary Senior Secondary School
Parmanand Colony, Delhi, India 04.2001 -
Skills
Tourism Management
Travel recommendations
Strong Organization
Tour Guiding
Itinerary Planning
Multitasking
Decision-Making
Self Motivation
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Tour Operator/Tour Manager/Event Coordinator
World Linq
03.2022 - Current
Education Counselor/HR Recruiter
University Foundations
05.2015 - 04.2019
Head of Sales & Marketing
NPK Build Con
02.2011 - 02.2015
Customer Support Technician
Dell
02.2010 - 12.2010
Sales Associate
NPK Build Con
09.2007 - 01.2010
Diploma in Aviation/Hospitality Industry - Aviation/Hospitality
Frank Finn Institute of Air Hostess Training
04.2007 - 03.2008
Bachelor of Arts - Political Science And Government
University of Delhi
04.2006 - 03.2010
High School Diploma -
Rosary Senior Secondary School
04.2001 -
Similar Profiles
KELLI OVERTURFKELLI OVERTURF
Bartender at The High Roller (LINQ)Bartender at The High Roller (LINQ)
Maedot WoldeyesMaedot Woldeyes
Dealer at The LINQ Hotel & CasinoDealer at The LINQ Hotel & Casino
Fazlyn BlowsFazlyn Blows
Senior Engineer at LINQ Modular By ALECSenior Engineer at LINQ Modular By ALEC
Ankit MishraAnkit Mishra
Assistant Revenue Manager at JüSTa Hotels & ResortsAssistant Revenue Manager at JüSTa Hotels & Resorts
Mayur YadavMayur Yadav
Consultant at WHA Partners & Whitehawk Associates LLCConsultant at WHA Partners & Whitehawk Associates LLC