Sidharth Kumar
Dehradun
Summary
I am a man who is a Doer and believe in doing work with hands as they say 'FOR BEING A GOOD ENGINEER YOU HAVE TO GET YOUR HANDS DIRTY'.
A I have an ability to do work in pressure situation and handle the team as well. I pride myself for having an attitude to cooperate with team and having teamwork spirit.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Territory Service Manager
Force Motors pvt. Ltd
Dehradun
07.2024 - Current
- Service Operations Management:
- Manage all aspects of service operations within the assigned territory, including workshop management, spare parts availability, and service quality assurance.
- Develop and implement strategies to optimize service processes and enhance efficiency.
- Ensure adherence to service standards and guidelines set by the company.
- Customer Relationship Management:
- Build and maintain strong relationships with customers, dealers, and other stakeholders in the territory.
- Address customer queries, complaints, and technical issues promptly and effectively.
- Conduct regular customer satisfaction surveys and implement improvement measures as necessary.
- Team Leadership and Development:
- Lead and motivate a team of service technicians and support staff to deliver exceptional service.
- Provide coaching, training, and development opportunities to enhance the skills and capabilities of the service team.
- Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
- Technical Support:
- Serve as a technical expert and resource for service technicians, providing guidance and assistance on complex technical issues.
- Stay updated on product specifications, service procedures, and industry trends to ensure the highest level of technical proficiency within the service team.
- Reporting and Analysis:
- Prepare regular reports on service performance, including key metrics such as service turnaround time, customer satisfaction scores, and service revenue.
- Analyse data and trends to identify areas for improvement and develop action plans to address them.
Territory Service Manager
Maruti Suzuki India Limited
Manglore
11.2023 - 06.2024
- Supporting workshops in improvements of business parameters like periodic maintenance, load growth etc.
- Assisting dealerships in reducing inefficiencies like TAT and increase Service /Sales Ratio etc.
- Analysis of workshop data and trend monitoring for customer retention and implementing new services strategies in the territory.
- (Technical Aspects)
- Handling critical complaints and technical issues of the territory.
- Managing technical campaigns and recalls.
- Escalation of product feedback at Head office.
- Improving customer experience by implementation of SAS in Workshops.
- Assisting Dealerships in reducing system and process related Issues.
Channel sevice manager
VE Commercial Vehicles Pvt.Ltd
Noida
09.2019 - 11.2023
- Timely delivery of Vehicles Reported to workshop for service & nearby
- Failure as well as nearby off-road vehicles.
- Manpower planning as vehicle reported when vehicle reported to workshop.
- Root cause analysis of the failure reported in under warranty vehicles.
- Suggestions and reports to plant level for improvement in product vehicles.
- Preparations of daily MIS &Dealer Profitability reports.
- Maintaining P&L Statement of workshops.
- Customer connect, field’s trails & KMPL (FE) trails.
- Warranty/AMC Audits of workshops.
- Selling of Soft products.
- Analytical study, how to improve revenue and vehicle inflow.
- Parts planning, Inventory Management, & parts stocking of channel parts.
- Resolution of customer conflicts and issue raised.
- Conducting trainings at workshop level for technicians and drivers as well as White collars team member.
- service campaign at workshops time to time & involving ancillary for active Participation.
- Ensuring Electrical Diagnosis tool at all workshops and its usage.
Diploma Engineering Trainee
JTEKT Koyo Bearings India Pvt.Ltd, Bawal
Haryana
08.2017 - 07.2019
- Bearing manufacturing company
- Line supervision, manage the line manpower and documentation.
- Worked on CNC and PLC machines.
- Troubleshooting the problems in CNC and PLC machines.
- Maintaining safe work standard on line.
- Maintaining 5's on line.
Sales Representative
Insanity health Equipment
Dehradun
11.2012 - 07.2014
- Gymming and health Equipment outlet handling.
- Improved the skills of dealing with people
Education
Graduate Certificate in Industrial Engi - Industrial Engineering
Indian Institution of Industrial Engineering
Mumbai 09.2019 - 11.2025
Motor Vehicle Mechanic - Automotive Engineering
Dayalbagh Education Institute
Agra Intermediate Grade 12th - Science
SGRR public school
Dehradun Diploma in Automobile Engineering - Automotive Engineering
Dayalbagh Education Institute
Agra Skills
- Manufacturing processes
- Technical troubleshooting
- Quality assurance
- Customer relationship management
- Microsoft word
- MS PPT
- Technical software and Electrical diagnostic tools
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Accomplishments
- VE Commercial Vehicles Ltd.
- Workshop revenue of the region increased by 44%.
- PRS Score (Customer Satisfaction Score) improved from 65% to 75%.
- Technical Competency Increased by 30 %.
- QOC and Uptime Certification of all Dealers of command area in 4 months.
- Soft product selling increase by 50%.
- Customer issue & conflict resolution at very speedy pace done.
- Executed campaigns about 90% in all region.
- JTEKT Koyo Bearings India PVT. LTD
- Line production increase by 90% to 90%
- Got first and second position in Quality Improvement Competition, held two times in a year.
- Got two times Kaizen Award for best Kaizen Activity.
Certification
- Attended 3 day's workshop on Auto‑Mechanics and IC engine at IIT Kanpur. (2014)
- 1-day Industrial visit in 'NEW HOLLAND TRACTORS' for exposure of assembling of tractors.
- 3 Months training on BSIV and BSVI Vehicles in VE Commercial Vehicles.
- 15 Days refreshment training of CSM (Channel Service Manager) at Pithampur plant, Indore in VE Commercial Vehicles.
- 7 Days EMTECH competition participation in Pithampur Plant, Indore in VE Commercial Vehicles.
- Certificate Course in Basics of Electric Vehicles.
- Diploma in Electric Vehicles Technology.
Territory care in force Motors
- 14 districts as TSM for Gurkha and Urbania products.
- Chamoli, Dehradun, Haridwar, Pauri Garhwal, Rudraprayag, Tehri Garhwal, and Uttarkashi.
- The Kumaon division includes Nainital and haldwani.
- In Up muzzafarnagar , Agra , Merut
Timeline
Territory Service Manager
Force Motors pvt. Ltd
07.2024 - Current
Territory Service Manager
Maruti Suzuki India Limited
11.2023 - 06.2024
Channel sevice manager
VE Commercial Vehicles Pvt.Ltd
09.2019 - 11.2023
Graduate Certificate in Industrial Engi - Industrial Engineering
Indian Institution of Industrial Engineering
09.2019 - 11.2025
Diploma Engineering Trainee
JTEKT Koyo Bearings India Pvt.Ltd, Bawal
08.2017 - 07.2019
Sales Representative
Insanity health Equipment
11.2012 - 07.2014
Motor Vehicle Mechanic - Automotive Engineering
Dayalbagh Education Institute
Intermediate Grade 12th - Science
SGRR public school
Diploma in Automobile Engineering - Automotive Engineering
Dayalbagh Education Institute