Sidharth Mukherjee
Pune
Summary
Experienced in driving operational excellence and seamless coordination within dynamic organizations. Possess a wealth of customer service expertise gained in India and the U.K. Committed to mutual growth and success in a collaborative work environment, eager to develop professional skills further.
Overview
20
20
years of professional experience
Work History
Faculty Member
International Institute of Hotel Management (IIHM), Pune
01.2023 - Current
- Conduct lectures for 1st and 3rd-year hospitality students.
- Prepare question papers and evaluate examination scripts.
- Conduct UWL sessions as per prescribed SOPs.
- Participate in institute functions and administrative coordination.
Area Manager
Maple Leaf Hospitality & Consultancy Services, Surat
04.2022 - 11.2022
- Managed customer and employee relations across units.
- Supervised daily operations ensuring efficiency, cleanliness, and safety compliance.
- Tracked financial goals and collaborated on budget planning.
- Conducted training, monitored performance, and ensured adherence to policies.
Area Manager
Bakers Oven, Surat
09.2021 - 03.2022
- Oversaw multiple outlets and led operational improvements.
- Supervised scheduling, safety compliance, and quality control.
- Trained staff, handled escalations, and reported to senior management.
Duty Manager
Inox Leisure Ltd., Surat
06.2019 - 04.2021
- Ensured seamless theatre operations, from customer service to safety standards.
- Maintained revenue and cash flow tracking and optimized staff performance.
- Played a key role in managing a premium 8-screen multiplex.
Area Manager
Maple Leaf Hospitality & Consultancy Services, Surat
10.2015 - 02.2019
- Oversaw adherence to SOPs and operational standards across locations.
- Focused on customer satisfaction, complaint resolution, and team development.
- Generated daily/monthly reports and conducted audits.
Restaurant Manager
Bites, Pune
04.2013 - 09.2015
- Directed restaurant operations and maintained high service standards.
- Handled customer relations and led team development initiatives.
Head Chef
Master Robert Hotel, Hounslow, U.K.
04.2011 - 02.2013
- Led culinary operations across F&B outlets.
- Developed menus and ensured HACCP and health compliance.
- Oversaw team recruitment and performance reviews.
Sous Chef
Master Robert Hotel, Hounslow, U.K.
04.2007 - 05.2010
- Maintained quality standards and controlled food costs.
- Managed team motivation and workflow efficiency.
Chef de Partie
Bread and Butter, Glasgow, U.K.
03.2006 - 04.2007
- Managed kitchen section independently.
- Trained junior staff and maintained stock and inventory.
Part-Time Chef de Partie
The Glasshouse, Edinburgh, U.K.
11.2005 - 03.2006
- Supported kitchen operations for events and regular service.
- Assisted in cost control and pre-function planning.
Education
MBA - Marketing
University of Wales, Lampeter
01.2010
BA - Hospitality Management
Queen Margaret University, Edinburgh
01.2006
Hotel Management Diploma - undefined
IIHM, Salt Lake
01.2006
B.Com - undefined
Gujarat University
01.2003
Higher Secondary - undefined
Kendriya Vidyalaya CRPF
01.2000
Secondary - undefined
Kendriya Vidyalaya Sector-30
01.1998
Skills
- Teaching strategies
- Pedagogical skills
- Course planning
- Research expertise
Accomplishments
- Managed operations of an 8-screen premium multiplex at INOX, Surat.
- Played key roles in opening five restaurants and multiple retail outlets.
- Participated in pre-opening teams for Ladbrokes, LIDL, and Bread and Butter.
- Successfully completed 22-week industrial training at Taj Blue Diamond, Pune, across F&B and housekeeping departments.
PERSONAL DETAILS
English
Hindi
Bengali
Timeline
Faculty Member
International Institute of Hotel Management (IIHM), Pune
01.2023 - Current
Area Manager
Maple Leaf Hospitality & Consultancy Services, Surat
04.2022 - 11.2022
Area Manager
Bakers Oven, Surat
09.2021 - 03.2022
Duty Manager
Inox Leisure Ltd., Surat
06.2019 - 04.2021
Area Manager
Maple Leaf Hospitality & Consultancy Services, Surat
10.2015 - 02.2019
Restaurant Manager
Bites, Pune
04.2013 - 09.2015
Head Chef
Master Robert Hotel, Hounslow, U.K.
04.2011 - 02.2013
Sous Chef
Master Robert Hotel, Hounslow, U.K.
04.2007 - 05.2010
Chef de Partie
Bread and Butter, Glasgow, U.K.
03.2006 - 04.2007
Part-Time Chef de Partie
The Glasshouse, Edinburgh, U.K.
11.2005 - 03.2006
BA - Hospitality Management
Queen Margaret University, Edinburgh
Hotel Management Diploma - undefined
IIHM, Salt Lake
B.Com - undefined
Gujarat University
Higher Secondary - undefined
Kendriya Vidyalaya CRPF
Secondary - undefined
Kendriya Vidyalaya Sector-30
MBA - Marketing
University of Wales, Lampeter