SIDHARTH NAIR
Secunderabad
Summary
A dynamic professional with 4.5 years of experience in the IT Industry. Enriched with skills like Incident & Problem Management, IT Service Management (ITSM) and Access Management in the IT Infrastructure Services sector. Excellent in analytical ability, interpersonal, organizational, communication skills and execution of plans.
Overview
5
5
years of professional experience
Work History
Technical Lead
Cognizant
Hyderabad
07.2018 - 09.2019
Production Support Analyst
Cognizant
Hyderabad
04.2014 - 06.2018
- Efficiently handled received incidents, ensuring quick restoration of failed IT Services.
- Facilitated effective communication with support groups to validate first-line investigation and diagnosis of all Incidents.
- Ensured compliance with Service Level Agreement/Operational Level Agreement by promptly identifying and prioritizing potentially breaching Incidents.
- Carried out activities in line with the procedures outlined by the SOP.
- Documented root cause analysis findings after investigating incidents that occurred in a live environment.
Education
B. TECH -
CMR College of enGG & TECHNOLOGY
HYDERABAD01.2013
Skills
- Management
- ITIL V3 Certified
- IT Service Management (ITSM)
- Incident & Problem Management
- ServiceNow
- Identity and Access Management
- Network Security
- VPN
- CISCO Secure Access 58
- Unix
- MS Office 365
- Git
- Chef
- AWS
- Jenkins
- Maven
- Python programming
- Java
- Coordinating
- Communication
- Leadership
Accomplishments
- Received Cognizant Infra Service salutation award for Good Customer Satisfaction.
- Earned performance incentives for exceeding targets.
- Enriched knowledge of corporate work culture, team effort, maintaining work standards and service level agreements and understanding client expectations
Dob
09/03/91
Hometown
Kochi, Kerala
Leadership Experience
True
Communication Skills
True, True, True, True
Languages
- English
- Hindi
- Malayalam
- Telugu
Timeline
Technical Lead
Cognizant
07.2018 - 09.2019
Production Support Analyst
Cognizant
04.2014 - 06.2018
B. TECH -
CMR College of enGG & TECHNOLOGY
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