Opera Cloud
SIDHARTH S
TRIVANDRUM
Summary
Dedicated Hotel Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Manager
Caravel Beach Resort
Goa
07.2024 - Current
- Developed and implemented procedures for staff to handle customer complaints efficiently.
- Monitored security cameras to ensure the safety of customers and employees.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Communicated with management via email or phone message to report issues needing attention.
Assistant Front Office Manager
WELCOMHOTELS BY ITC HOTELS
CHENNAI
07.2023 - 03.2024
- Assisted the Front Office Team in developing, implementing and monitoring operational policies and procedures.
- Provided leadership by setting an example for other employees to follow.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Maintained up-to-date knowledge of all hotel products, services, pricing plans and promotions.
- Investigated customer complaints and took corrective action when necessary.
- Verified accuracy of charges on guest folios at check-out time.
- Participated in recruitment activities such as interviewing potential candidates.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Coached and counseled employees to enhance performance and eliminate process lags.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Developed strategies for improving customer satisfaction ratings.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Resolved billing discrepancies in a timely manner.
- Reported potential safety issues with facility, operational procedures or staff behaviors to protect guests and personnel while minimizing legal liability.
- Supervised night audit process including reviewing reports for accuracy.
Duty Manager
NOVOTEL BY ACCOR
CHENNAI
11.2022 - 03.2023
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Responded promptly to any emergency situations that arose during shifts.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Provided training sessions for new staff members on company policies and procedures.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Prepared weekly reports detailing sales figures and staff performance metrics.
Front Office Executive
Cocopalm Resorts by Sunland hotels
Male
12.2021 - 10.2024
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Provided exceptional customer service to all guests throughout their stay.
- Maintained an up-to-date knowledge of hotel services, facilities, and amenities.
- Resolved guest complaints in a professional and courteous manner.
- Managed reservations for large groups or extended stays as needed.
- Processed payments from guests promptly and accurately.
- Ensured that front desk operations ran smoothly and efficiently on a daily basis.
- Created detailed reports regarding guest relations activities on a weekly basis.
- Tracked guest feedback to identify areas of improvement within the organization.
- Monitored inventory levels of supplies used by the front desk staff such as key cards and stationary items.
- Collaborated with other departments such as marketing and sales to maximize revenue opportunities for the hotel.
Duty Manger
NATIONAL CORPORATION FOR TOURISM AND HOTELS
Abudhabi
01.2019 - 05.2021
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and implemented new procedures and policies to improve operational productivity.
Guest Relations Supervisor
OBLU HELENGELI BY ATMOSPHERE HOTELS & RESORTS
Maldives
06.2016 - 09.2018
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Motivated and rewarded employees to improve engagement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Surveyed guests to check for areas in need of improvement.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Monitored guest feedback, using to improve service and departmental operations.
Education
Bachelor of Science - Hotel Management
Institute Of Hotel Management & Hospitality Admin
Chennai,India04-2016
ATS For Marine Engineers - Marine Engineering
Chennai School Of Ship Management
Chennai , India03-2013
High School Diploma -
Sree Chithira Thirunal Residential Central School
Trivandrum , India03-2009
Skills
- Employee Development
- Written and oral communication
- Operational Oversight
- Service management
- Quality assurance
- Financial Management
- Creative merchandising
- Documentation and control
- Relationship building
- Issue handling
Certification
- HACCP LEVEL 3 Food Safety Management
- HACCP LEVEL 4 Food Safety Management
- FIRE FIGHTING
- FIRST AID
Languages
- English
- Hindi
- Malayalam
- Tamil
SOFTWARE KNOWLDGE
- Opera
- IDS
- Winhms
- Protel
- Advanced computer knowldge in Micrsoft Office
Software
Opera
Micros
MS OFFICE
Advanced Knowledge in Computer Programings
Additional Information
- Father's Name : K Sasidharan Nair
- Martial Status : Married
- Passport no : T2797538
- Place of Issue : AbuDhabi
- Date of Expiry : 03/07/2029
- Date of Birth : 12-07-1991
- Nationality : Indian
Affiliations
I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief.
SIDHARTH S
Timeline
Night Manager
Caravel Beach Resort
07.2024 - Current
Assistant Front Office Manager
WELCOMHOTELS BY ITC HOTELS
07.2023 - 03.2024
Duty Manager
NOVOTEL BY ACCOR
11.2022 - 03.2023
Front Office Executive
Cocopalm Resorts by Sunland hotels
12.2021 - 10.2024
Duty Manger
NATIONAL CORPORATION FOR TOURISM AND HOTELS
01.2019 - 05.2021
Guest Relations Supervisor
OBLU HELENGELI BY ATMOSPHERE HOTELS & RESORTS
06.2016 - 09.2018
Bachelor of Science - Hotel Management
Institute Of Hotel Management & Hospitality Admin
ATS For Marine Engineers - Marine Engineering
Chennai School Of Ship Management
High School Diploma -
Sree Chithira Thirunal Residential Central School
Similar Profiles
Nadya Aziz MsuyaNadya Aziz Msuya
Accountant at azure beach resort/seashore beach resortAccountant at azure beach resort/seashore beach resort
ASHRAF SALEHASHRAF SALEH
Cluster General Manager at BM beach Hotel, BM beach Resort and Longbeach campgroundCluster General Manager at BM beach Hotel, BM beach Resort and Longbeach campground
OLIVIA COLATIOLIVIA COLATI
GUEST SERVICES & DUTY MANAGER at NAUTILUS RESORT & MURI BEACH RESORTGUEST SERVICES & DUTY MANAGER at NAUTILUS RESORT & MURI BEACH RESORT
K R GOPIKAK R GOPIKA
GIS Intern at UL Technology SolutionsGIS Intern at UL Technology Solutions
YEDHUKRISHNAN RYEDHUKRISHNAN R
Mechanical Design Engineer at TATA ELXSI LTDMechanical Design Engineer at TATA ELXSI LTD