Sidharth Sankar

• Spearheaded efforts in identifying key areas for process improvement within the team, leading to a more efficient work environment and increased project success rates.
• Developed reusable frameworks within the PEGA platform for quicker implementation of future projects across different clients.
• Debugged complex issues within existing Pega applications to ensure smooth functionality and optimal user experience.
• Facilitated communication between stakeholders to ensure clear understanding of project objectives, scope, timelines, and deliverables.
• Developed strong relationships with clients by effectively managing expectations, fostering open communication channels, and ensuring deliverables met or exceeded requirements.

Project – Virgin Media(Consumer Application), UK

Technology – Pega 8.6

DBMS – Oracle SQL developer

Work Summary:

This is also a Customer care application developed for Virgin Media, UK to help their user's resolve any queries regarding their current Broadband/Tv/Telephone product service. Using this application, customer case representatives help serve their customers better and efficiently. This application holds details regarding all the broadband/Tv/Telephone products sold by Virgin Media. By using this application, the CSR's can help review the current products held by the user's, take their queries and complaints, help them change their products. This application makes use of Pega decisioning framework to analyze user's past actions to devise a best recommendation plan that'll better serve their needs.

Methodology: Agile

Responsibility:

• Worked in Declarative rules(Decision Tree, Decision Table, Declare Expression)
• Work in Activities and Data Transform.
• Worked in setting up External Integration.(Connect Rest)
• Worked in generating Reports required by business to help them get better understanding of their products and sale details. (Revenue Generated over a particular period, Sale details of products)
• Worked in flows and strategies.
• Worked in Sections, Validations using When, edit validate rule.
• Developed Data Types and delegate rules to Business Admin. Also worked in mapping external table with Class in Pega, properties mapping.
• Created Access Group and Access Role. Created Access Role of Object on each Class to grant access permissions based on access role.
• Extensive End-to-End Unit Testing and documented for inclusion in knowledge base for support team use.
• Authored code fixes and enhancements for inclusion in future code releases and patches.
• Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Participated in sprint planning and interacted with clients to gather requirements .
• Documented HLD for all Stories and Bugs.

Project – Kaiser Permanente(Health Care), USA

Technology – Pega 7.1

DB – Oracle SQL developer

Work Summary:

This is a Customer care application built in Pega that handles and offers support to its Users/Customers. It serves to provide information regarding the Users Medical Insurance plans and also provide a means to document calls which is done by the Customer Service representatives. The application documents the user’s queries and the response that was given by the CSR. CSR are responsible to provide Policy, Plan, and Claim information and can order the documents requested by the customer by accessing different system which holds the corresponding data. This application is developed on CPM framework and project involves designing and developing multiple workflows, SLAs, access groups and roles for various activities. The main aim of the project is to Offer 24*7 support to its Customers and to speed up CSR documentation process and to increase their productivity and efficiency.

Methodology: Agile

Responsibility:

• Worked on Flows and Data Transforms.
• Developed Data Types, Sections and delegate rules to Business Admin.
• Created Operator Id's and Access Group.
• Worked on Activities.
• Involved in Handling incidents, analyzing root cause and fixing issue within the stipulated time by using Clipboard,Tracer, Logs for analysis and debugging .
• Worked extensively in debugging Integration issues in application by coordinating with external WebService team.
• Worked on critical components and co-ordinate with team members to deliver product on time.
• Have attended multiple client and business delegation calls.