SIDDHARTH SHANDILYA

• To strive for excellence while overcoming challenges and to grow as a professional acquiring new skills and broader strategic vision and prefer sincerity at work to opportunism
• Over 24+ years’ experience in IT Operations entailing / Application development, Support & Delivery: Infrastructure Management, Project management, Process Management, Team Management (Recruit, Trained, Appraise and Motivate), Service Desk / Help Desk Operations. Managed Entire Data centers and involved in day-to-day operations. Also Managed Data centers PAN India and Managed Team of 50 Data Center Engineers under 24
• 7 working environment. Responsible for IT Infra & Operations day to day activities, MS Service Delivery, Monitoring, Team review, SLA management, Customer & Employee satisfaction, Customer Meeting, P&L, Timely billing. Software Licensing, Compliance and monitoring. Business Continuity Process Planning and implementation Disaster Recovery and system agility building and testing. Cyber and Data Security Handling Multiple Vendors for various services

• ITIL 4 Certified
• Certified Information Systems Manager (CISM)
• Cisco Certified Network Associates (CCNA)

• Indian OilTanking Ltd., General Manager IT, 07/01/19, 11/30/22, Ensuring timely delivery of services and projects from internal team and external Vendors. In my capacity as the Head of IT at Indian Oil tanking Ltd since August 2019, I have undertaken several strategic initiatives aimed at enhancing the organization's technological capabilities and ensuring efficient operations. These initiatives encompass a strong focus on automation and digitalization to drive productivity and competitiveness. Establishment of Project Site Offices: Successfully orchestrated the establishment of offices at project sites nationwide, effectively expanding the organization's presence and facilitating streamlined project management. My responsibilities included overseeing a team of 30 engineers, team leads, and coordinators to ensure smooth project execution. Infrastructure Enhancement: Spearheaded a comprehensive overhaul of our headquarters' infrastructure, enabling the integration of cutting-edge technology. This transformation encompassed the deployment of Wintel Servers (2016), Microsoft Azure Cloud, and Hyper-V virtualization, which laid the foundation for advanced digital capabilities. Global SD-WAN Implementation: Led the global implementation of Software-Defined Wide Area Network (SD-WAN) technology, enhancing connectivity and network efficiency on a global scale. This initiative resulted in improved performance and reliability, contributing to an impressive uptime of 99.99%. Continuous Health Monitoring: Implemented robust monitoring protocols to ensure the continuous health and performance of critical IT components, including network switches, routers, firewalls, and servers. This proactive approach minimizes downtime and maintains optimal system functionality. Data Center Management: Undertook the responsibility of managing our data center operations, guaranteeing the security, reliability, and scalability of our IT infrastructure. This includes data backup and disaster recovery planning. Strategic IT Roadmap: Collaborated closely with business stakeholders to comprehend their requirements and align IT strategies with organizational objectives. Developed and executed a comprehensive IT roadmap, which serves as a guiding framework for technology adoption and growth. End-User Engagement: Maintained regular communication with end-users to gather feedback and insights, ensuring that IT solutions and services align with their needs and expectations. This user-centric approach enhances user satisfaction and system usability. Escalation Point: Served as the ultimate escalation point for IT issues across the country, swiftly resolving complex challenges and ensuring minimal disruption to operations. Interdepartmental Collaboration: Fostered daily interaction with various departments, including ERP, Systems, Network, and Security, to maintain control over both new and ongoing projects as well as routine operations. This collaboration ensures the successful delivery of services and projects, both from internal teams and external vendors, within predefined timelines. IoT Sensors and Monitoring: Installing Internet of Things (IoT) sensors on oil tanks and equipment to monitor factors such as temperature, pressure, and fluid levels in real-time. This data can be used to optimize storage conditions and preemptively address maintenance issues. Predictive Maintenance: Leveraging data analytics and predictive maintenance algorithms to forecast when equipment might require maintenance or replacement, reducing downtime and minimizing maintenance costs.
• Petron Engineering Construction Ltd., Senior Manager IT, 08/01/10, 05/31/19, Project Executed at PECL: Implemented and rolled out SAP R4 ECC 6.2: Implemented all across the country in 24 locations divided in four phases consisting installation of complete Domain setup in cluster mode. Aligning with all domains like server, network, voice and extracting the data as per client requirements by regular follow up with customers. Ensuring the submission of entire information & documentation prior to regular conference calls and other feedback sessions. Carrying out Service Improvement Plan for customer through MIS/Call analysis. Handling the follow-up with Help Desk, TRC and Stores. Notable Credits: Successfully took initiatives to execute projects on time and within budget. Effectively ensures that systems are in line with requirements specified by clients. Gained additional projects basis excellent services and on-time deliveries of projects. Responsibilities Handled: Client relationship management Single point of contact for service delivery Team management and performance management SLA agreement and management Contract management and billing Communication plan finalization and adherence to process for communication. Manage client and internal communication. Communication process for team - written, oral and improvement plan. Co-ordination with all stake holders for delivery of contractual obligations Coordinate for the Preventive Maintenance of assets as may be required. Coordinate for the Supplier Inventory Audit at regular predefined intervals Recommend Upgrades and best practices as may be required in the course of service delivery. Escalation management Timely closure of incidents and quality check Incident management metrics and adherence Record Minutes of Meetings and circulate them to all the pre-identified stake holders before EOD of the next business day of the completion of the meeting Vendor Management Finding New Vendors/Partners in north and east regions Timely Renewal Responsible for implementing processes Application Management, Providing support to application Team for Delivery the Project within time frame. Timely Maintenance of running Application Proactive approach for support for business. Hardware/ Software Leasing and Procurement An escalation point for the User / client complaints relating to service delivery and support. Conducting periodic Performance Reviews. Managing the Inventory and branches
• The Grand New Delhi, IT Setup Redesign, 01/01/08, 08/31/10, Project Executed: Redone the IT Setup of hotel, after a fire incident. Implemented Hotel Management System (Opera) for a property of 500+ rooms, 6 Banquets, 12 restaurants and spa. Implemented Point of Sales (POS) across the property. Planned and executed the training programs. Holding meetings with the customer and developing project schedule. Installation of Windows 2003 Enterprise server in cluster environment using Dell/EMC hardware Installation of SQL Virtual Server in Failover Clustering Installation of Veritas Backup s/w. Installation of Active Directory Controller Had worked on VM Ware for virtualization of various servers. Responsibilities Handled: Monitoring all calls by Service desk tool. Ensure customer complaints are resolved by taking corrective actions Ensure that service norms committed to customer are met Looking after all application support operation. Stating documents to achieve and providing the evidence of activities performed Ensure preparation of process documents for all services covered in the contract Improve calls resolution by performing exact RCA/PIR. Ensure customer satisfaction by responding to all escalation regarding IMS services Improve customer satisfaction by CSAT and providing better services Escalate quality issue beyond control to higher ups and get the solution at earliest Reduce call which not meeting SLA and improve operational result. Defines roles and responsibilities/KRA of the team member Provide technical assistant to team member if they require Identify training needs and ensure that trainings are carried out to meet the quality service requirement of the customer. Evaluate engineer’s performance periodically KRA Detail: Need to plan service delivery model &project Management - spares, resource, skill set requirement Managing details of customer asset under AMC & warranty. Plan back-to-back support for higher end devices covered under contract. Need to get customer site specific process documentation prepared Responsible for team performance review, training requirement, Resource backup Planning Conducing weekly review to monitor SLA performance Responsible for leave management, handling resource attrition, recruitment and redeployment Customer review meeting MOM, concern area, suggestion given, help required from customer need to be documented Main KRA would be Total control on Project, customer relation & satisfaction, value addition at site.
• Brigade Corporation, Data Center Migration, 08/01/06, 01/31/08, KRA Detail: Migrated Data centers from San Jose and Auckland to India. Built DR site within country Managing details of customer asset under AMC & warranty. Managed all service and support ensured and maintenance contracts are renewed in time. Timely reviewed the SLA and feedback for service from stake holders, Responsible for team performance review, training requirement, Resource backup Planning Conducing weekly review to monitor SLA performance Responsible for leave management, handling resource attrition, recruitment and redeployment Customer review meeting MOM, concern area, suggestion given, help required from customer need to be documented Internal and external IT audits.
• HSBC Data Processing India Ltd., IT Support, 04/01/04, 08/31/06, Supporting the banking process and customer support for multiple BU’s Information system documentation and trainings. BCP implementation, documentation and drills. Managed all service and support ensured and maintenance contracts are renewed in time. IT procurements on boarding IT vendors and managing inventory. Aspect ACD Nortel meridian and Cisco routers 7500, Cisco PIX firewall. Take care of AMC and other annual contacts with different vendors. Team appraisals and motivational activities Team building
• EBIX India Pvt. Ltd., Team Leader IT Infrastructure, 06/01/01, 05/31/04, Team Leader IT Infrastructure Network Designed, established and Administrated over 200 Computers Head the team formed for ISO 9001-2000 and CMM 5 Certification. Prepared all the documentation for ISO and CMM certification. Systems Include Windows 2000 Professional, Windows NT 4.0, Windows 98, SQL Server, Oracle Server (8i), 1 Cisco Router (2600), Cisco Switches, Cisco Firewall Implemented Windows 2000 environment within the organization along with Automated incremental backup of the data. Periodic updates for device drivers & patches Updating of OS levels and related software Developed regular reports summarizing common issues and resolutions for Tech Support Generate and review technical documentation for ease of understanding and technical accuracy. Edit company documentation for customer distribution.
• Elegant InfoTech, Network Engineer, 08/01/99, 06/30/01, Network Engineer System Administrator for a network with over a 100 nodes. Systems include Windows 95/98, Windows NT Workstation Clients, Windows NT Servers, Linux Server and SQL Server Implemented Windows 2000 environment within the organization along with Automated incremental backup of the data. Updating of OS levels and related software Developed regular reports summarizing common issues and resolutions for Tech Support

Radiance Renewables, AVP IT, 03/01/22, 10/31/23, Managing the IT department, defining the IT Road Map, Strategy, Business solutions and creating complex IT Infrastructure and Digitalization. Converting business needs into software applications, automation, and digitization. Evaluation of new applications and technologies and deciding the most suitable for business. Writing policies, procedures, and ensuring IT and cyber security. Managing the day-to-day activities of the IT function. Overseeing MS Service Delivery, monitoring, and ensuring SLA management. Ensuring customer and employee satisfaction. Conducting customer meetings, managing P&L, and ensuring timely billing. Handling software licensing, compliance, and monitoring. Planning and implementing business continuity processes. Building and testing disaster recovery and system agility. Managing relationships with multiple vendors for various services. Managing to establish offices on Project sites across country and Handling team of 30 Engineers, TL & Coordinators. Designed the changes in Infrastructure at HO to enable state of the art cutting edge technology. Ensuring an uptime of 99.99%. Continuous health checkup of all devices, Network switches, routers, firewall and servers. Routine monitoring services and application. Managing data center. Understanding the business need and designing IT Road Map/ Strategy, Infrastructure. Taking intermittent feedback from end users. Working as end point of escalation for IT issues across country. Daily interaction with various teams (ERP, Systems, Network and Security) to have a control on new and ongoing projects and routine operation.

• Passport Number: L2480636
• Date of Birth: 05/15/74

• CIO of the Year 2019, TOP 100 CIO 2021,