Sidharth Vashisht
New Delhi
Summary
Results-driven professional with 18+ years of experience in operations, research, account reconciliation, customer service, banking operations, stakeholder management, cash management, payment processing, and people leadership. Proven track record of leading and managing teams, ensuring compliance, and contributing to the success of key strategic business initiatives globally.
Overview
20
20
years of professional experience
Work History
Associate Vice-President, Statutory Compliance
National Australia Bank (NAB)
09.2024 - Current
- Leading a team of 15 colleagues responsible for supporting 100+ law enforcing government bodies with their investigation on NAB customers.
- Review and interpret the notice requests to supply timely, accurate & complete NAB documents/records to support law enforcing bodies.
- Managing multiple queues with high volumes within the SLAs and daily allocation of cases.
- Monitoring daily productivity, doing RCA of the errors and providing immediate feedback.
- Managing cost per FTE effectively through productivity/process improvement/Automation.
- Managing Risk/BCP and adherence to compliance framework.
Business Analyst, Vendor Creation – Global Supply Management
American Express
06.2023 - 09.2024
- Responsible for creation and maintenance of third-party supplier records for sourcing, contracting, purchasing, and payment purpose.
- Implementing controls to ensure no fraud or inaccuracy in vendor set-up process.
- Supporting regional and local statutory audits wherever vendor creation team’s support is required.
- Review and track key KPI’s and take corrective action to ensure goals are achieved.
- Supporting cross-functional teams to ensure timely closure of escalated cases.
- Partnered closely with various departments on key projects.
- Leading a team of 8 colleagues and providing direction and thought leadership.
- Led vendor onboarding processes to streamline operations and enhance communication.
- Created detailed vendor profiles and maintained accurate vendor databases.
Team Leader, Payment Processing & Cash Management – FXIP
American Express
11.2017 - 05.2023
- Managing a team of 14 members and supervised daily productivity and workflow.
- Reporting nil write-offs and supporting audits.
- Partnering closely with internal and external stakeholders.
- Monitoring bank accounts and ensuring sufficient funding for payments.
- Driving automation initiatives to reduce manual intervention.
Operations Analyst, Payment Processing – FX International Payments
American Express
11.2012 - 11.2017
- Responsible for accurate processing of International Payments transactions.
- Identifying and matching the funds received on American Express bank account against the clients’ transactions.
- Retaining large volumes of diversified information under concentrated timeframes.
- Responsible for the training of the new hired employee in the process.
- Back up for the team leader.
Senior Process Associate, Credit Cards
Tata Consultancy Services
05.2009 - 10.2012
- Ensuring adherence to the client’s code of conduct at the outsourced vendors.
- Handling sensitive customer complaints/escalations.
- Monitoring of credit card collection policies in accordance with the norms & regulations.
- Responsible for AML & KYC for the field executives of the external vendors.
Customer Care Executive, Credit Cards
Standard Chartered Bank
03.2006 - 04.2009
- Providing credit card solutions to the customers and resolving their queries.
Education
Post-Graduate Diploma - International Business
Indian Institute of Foreign Trade
New Delhi , India02.2012
B. Com (Pass) - Commerce
University of Delhi
New Delhi , India04.2006
Higher Secondary - Commerce
Father Agnel School
New Delhi , India03.2003
Skills
- Vendor and Procurement Management
- Process Automation
- People Leadership
- Stakeholder Management
- Customer Service
- Banking Operations
- Payment Processing
- Research & Reconciliation
- Risk Management
Timeline
Associate Vice-President, Statutory Compliance
National Australia Bank (NAB)
09.2024 - Current
Business Analyst, Vendor Creation – Global Supply Management
American Express
06.2023 - 09.2024
Team Leader, Payment Processing & Cash Management – FXIP
American Express
11.2017 - 05.2023
Operations Analyst, Payment Processing – FX International Payments
American Express
11.2012 - 11.2017
Senior Process Associate, Credit Cards
Tata Consultancy Services
05.2009 - 10.2012
Customer Care Executive, Credit Cards
Standard Chartered Bank
03.2006 - 04.2009
Post-Graduate Diploma - International Business
Indian Institute of Foreign Trade
B. Com (Pass) - Commerce
University of Delhi
Higher Secondary - Commerce
Father Agnel School
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