Sidharth AR Prasad
Customer Success Manager
Summary
To leverage expertise as an Experienced Associate, utilizing excellent client and project management skills. Action-oriented with a strong ability to effectively communicate with technology, execution, and business audiences, aiming to contribute effectively to the success of the organization.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
10
10
Certifications
4
4
Languages
Work History
Customer Success Manager Post Regional Sales
C4 Clouds(SAAS, NAAS, SASE, Network Services Handling)
06.2022 - 07.2023
- Conducted thorough market analysis to identify gaps and opportunities, informing the development of new and updated products and services.
- Advised business clients on optimizing their product mix to maximize sales and enhance customer engagement, based on market insights.
- Assisted businesses in formulating and implementing marketing policies and programmes aimed at fostering consistent growth.
- Proactively monitored consumer behaviour patterns, anticipating changes and ensuring the ongoing relevance of marketing strategies in dynamic market landscapes.
Civil Engineer
Sowparnika Projects &Infrastructure
08.2019 - 03.2022
- Operated within the Quantity Surveying Section, overseeing various aspects of project cost management.
- Oversaw daily operations at construction sites, providing guidance and support to the labor force to ensure efficient project execution.
- Engaged in sales and marketing activities related to construction projects, effectively promoting services and generating business opportunities
- Ensured client satisfaction.
Education
Civil Engineering
Mar Baselios College of Engineering And Technology
Trivandrum 08.2015 -
Skills
Team Playerundefined
Certification
Google Chrome Enterprise & SMB Sales Credential(2023).
Timeline
Customer Success Manager Post Regional Sales
C4 Clouds(SAAS, NAAS, SASE, Network Services Handling)
06.2022 - 07.2023
Civil Engineer
Sowparnika Projects &Infrastructure
08.2019 - 03.2022
Civil Engineering
Mar Baselios College of Engineering And Technology
08.2015 -
Similar Profiles
Manish KhoslaManish Khosla
Financial Analyst at NAAS Immigration ServicesFinancial Analyst at NAAS Immigration Services
Joshna JoyJoshna Joy
It Support Enginner at NAAS CREDIT REVIEW SERVICESIt Support Enginner at NAAS CREDIT REVIEW SERVICES
Stephanie BrownStephanie Brown
Clinical Operations Pharmacy Technician at C4 Technical ServicesClinical Operations Pharmacy Technician at C4 Technical Services
Kelly KelleyKelly Kelley
<ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI<ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI
SUDIP SARKARSUDIP SARKAR
Customer Success and Regional Sales Manager at SHIPROCKETCustomer Success and Regional Sales Manager at SHIPROCKET