Sidhesh Thakur

Key Responsibilities:

• Directly managing staff responsible for facility services and meeting all housekeeping service's needs.
• Developing operating procedures for housekeeping and facilities.
• Maintain constant communication with Seniors, staff, and vendors to ensure proper operations of the company.
• Develop, implement, and maintain quality assurance protocols.
• Responsible for department training, recognition, and performance management, provide feedback and approve evaluations working directly with seniors.
• Coordinating, plan, and supervise equipment replacement, furniture replacement and facility upgrades.
• Track staffing requirements, hiring new employees as needed.

Key Responsibilities:

1. Direct activities related to dispatching, routing and tracking cars.

2. To handle guest complaints in a most appropriate manner.

3. To make tours charts and duty slips.

4. To prepare handover sheets / log books.

5. To ensure that a proper cash handover takes place at the change of shifts.

6. To ensure that proper billing is done and clients have been properly charged.

7. To work in close coordination with the Accounts Department to ensure that all billings have been properly accounted for.

• Key Responsibilities:
• 1. Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendation.
• 2. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
• 3. Processing refunds and exchanges, resolving complaints.
• 4. Ability to handle transactions accurately and responsibly.
• 5. Helpful, courteous approach to resolving complaints.