SIDRA KOUSAR

Detail-oriented and analytical professional with over 4 years of experience at Amazon, offering deep understanding of its high-performance work culture, operational excellence standards, and customer obsession principles. Demonstrated success in investigating and resolving complex customer issues, with a strong emphasis on transaction review, root cause analysis, and adherence to Standard Operating Procedures (SOPs). Proficient in conducting in-depth research and evaluations to assess potential risks, drive appropriate escalations, and ensure precise documentation and thorough annotation of all cases. Consistently recognized for meeting and exceeding productivity and quality standards, while maintaining clear and effective internal and external communication across teams.

• CA Orientation (15 days)
• Information Technology Training (ITT) (15 days)
• Completed multiple Amazon Internal Training modules on SOP compliance, risk mitigation, data security, and customer-centric investigation techniques