Margo Reed
Griffith
Summary
Dynamic front desk professional with extensive experience in hospitality and call center environments. Known for strong attention to detail and ability to resolve issues promptly, contributing to improved guest satisfaction and team efficiency. Committed to enhancing guest experiences through effective communication and efficient time management.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Hilton
Hammond, IN
08.2025 - Current
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming atmosphere.
- Managed phone inquiries, providing accurate information about hotel services and amenities.
- Coordinated reservations and maintained booking system, optimizing front desk operations.
- Processed guest payments and handled billing inquiries efficiently to enhance customer satisfaction.
Front Desk Receptionist
Marriott
Hammond, IN
06.2023 - 08.2025
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Resolved guest complaints promptly, maintaining high service standards and enhancing guest experience.
- Assisted in training new staff on front desk procedures and hotel policies to ensure consistency.
- Maintained cleanliness and organization of front desk area, promoting professionalism in guest interactions.
Call Center Representative
Certified Languages International Inc.
Phoenix, AZ
10.2020 - 12.2022
- Managed high volumes of inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and retention.
- Collaborated with team members to streamline call-handling processes for improved efficiency.
- Documented call interactions accurately in CRM systems for future reference and analysis.
Call Center Representative
Liberty Mutual
Phoenix, AZ
07.2004 - 02.2020
- Trained new representatives on company policies, systems, and best practices.
- Analyzed call data to identify trends and recommend process improvements for better service delivery.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Coronado High School
Scottsdale, AZ06-1986
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Accomplishments
Achieved Circle of Excellence for outstanding performance and exceeding all metrics, contributing to process improvements implemented throughout the call center.
Timeline
Front Desk Receptionist
Hilton
08.2025 - Current
Front Desk Receptionist
Marriott
06.2023 - 08.2025
Call Center Representative
Certified Languages International Inc.
10.2020 - 12.2022
Call Center Representative
Liberty Mutual
07.2004 - 02.2020
High School Diploma -
Coronado High School