Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Adams

Hammond

Summary

Accomplished banking professional with a decade of experience in leading teams and streamlining operations. Strong work ethic and adaptability, with proven skills in Microsoft Word, Excel, and touch point teller systems. Known for building productive team environments through effective communication and a collaborative approach. Focused on achieving operational excellence and enhancing team performance.

Overview

15
15
years of professional experience

Work History

Assistant Branch Manager

Wintrust Bank
09.2024 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Coached and developed branch staff by offering constructive feedback and Type training opportunities.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.

Lead Associate Banker

BMO Financial Group
04.2014 - Current
  • Developed and maintained a strong customer service focus to ensure client satisfaction.
  • Created and implemented strategies for improving customer relations, increasing sales, and reducing costs.
  • Identified potential opportunities to increase efficiency in the workplace.
  • Managed daily operations of the store, including staffing, scheduling, inventory control, merchandising, and customer service activities.
  • Provided leadership to team members by motivating, training, coaching and disciplining staff.
  • Monitored team performance to ensure goals were met or exceeded on a consistent basis.
  • Assisted with recruitment efforts by interviewing prospective employees and making hiring recommendations.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Analyzed financial data such as sales figures and budgets to make necessary adjustments in order to maximize profitability of the store.
  • Reviewed weekly reports from department heads regarding progress towards meeting established goals.

Sales Associate

Bath & Body Works
08.2011 - 03.2014
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Cashier Team Lead

Hardee's Restaurant
06.2010 - 05.2011
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Assisted in the development and implementation of training programs for new employees.
  • Provided support to existing staff on various tasks and duties.
  • Maintained records of employee training activities and performance evaluations.
  • Identified areas where additional or refresher training is needed for employees.
  • Facilitated group discussions among participants during trainings.
  • Performed regular cycle counts to maintain accuracy of inventory records.

Education

Associate of Science - Criminal Justice

Bemidji State University
Bemidji, MN
05-2014

High School Diploma -

Portage High School
Portage, IN
06-2010

Skills

  • Cross-functional team coordination
  • File and records management
  • Transaction processing
  • Staff training and supervision
  • Client relationship management
  • Report writing
  • Team building
  • Attention to detail
  • Self-motivation

Timeline

Assistant Branch Manager

Wintrust Bank
09.2024 - Current

Lead Associate Banker

BMO Financial Group
04.2014 - Current

Sales Associate

Bath & Body Works
08.2011 - 03.2014

Cashier Team Lead

Hardee's Restaurant
06.2010 - 05.2011

Associate of Science - Criminal Justice

Bemidji State University

High School Diploma -

Portage High School

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Sierra Adams